Frontier Passenger Service Supervisor

Primary accountabilities and duties include: * Ensure accuracy of all weight and balance requirements. * Promptly handle all Passenger service complaints with a focus on positive resolution. * Responsible for staff scheduling, leadership development and employee accountability. * Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation. * Assist customers with special needs and unaccompanied minors. * When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors. * Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. * Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. * Perform other duties as assigned. Qualifications and Experience: * Must be at least 18 years of age. * Must have high school diploma or equivalent. * Must have a positive, can-do, upbeat personality. * Must be able to speak, read and write in English proficiently. * Must be available and flexible to work variable shifts including weekends and holidays. * Comfortably and continuously move/lift customer luggage with up to 70lbs. * Must be able to stand for long periods of time at the ticket counter and gate check-in areas. * Will be exposed to respiratory irritants (jet fumes) * Must pass an FBI criminal background check and obtain a customs seal. * Must successfully complete and pass the initial new hire classroom and on-the-job training. * Must have strong verbal and written communication skills. * Knowledge of computer software programs. * Must pass pre-employment drug test.