Call Center Operations Manager

Join Our Caring CommunityIn Office | Full-Time | Monday–Friday, 10:40 AM – 7:10 PM$1,500 bonus for new hires, paid in three installments.Are you looking to build a meaningful career, not just find another job? We're seeking motivated, purpose-driven professionals who are passionate about helping others. As a Consumer Service Operations Representative, you'll play a vital role in connecting our members with state and federal programs that support their health and well-being.This is more than a call center role—it's a chance to grow your career while making an impact.What You'll DoYou will work in a call center environment, engaging with members over the phone to assess eligibility for programs like the Medicare Savings Program.Collect and input personal and financial information into multiple systems with accuracy and efficiency.Identify additional resources to support members' needs, such as food assistance or medication cost savings.Educate and empower members to take advantage of benefits that improve their quality of life.Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.Required:Must reside 50 miles from Louisville Waterside Building: 101 E. Main Street, Louisville, KY 402022+ years of customer service experienceProficient in technology to include data entry, learning and navigating multiple systems and learning new applicationsPreferred:Experience in healthcare or social servicesPrevious inbound/outbound call center experienceBilingual English/SpanishAssociate's or Bachelor's degreeSchedule & Work Environment:Hours: Monday–Friday, 10:40 AM – 7:10 PM (with scheduled lunch and breaks).On-site Training: Monday–Friday, 9:00 AM – 5:30 PM for 10 weeks.Location: In-office at 101 E. Main Street, Louisville, KY 40202.Remote work may be available based on performance, attendance, and demonstrated independence.NO PTO is allowed for the first 90 days of employmentAdditional InformationPLEASE ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)$1,500 bonus for new hires paid in three installments:$250 paid after the new hire remains employed for 90 days from hire date.$500 paid after the new hire remains employed for 6 months from hire date.$750 paid after the new hire remains employed for 12 months from hire date.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per yearDescription of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.