BIA Customer Service Agent - Personal Lines - HYBRID

Job Overview As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self‑driven individuals to join our team across the organization. Location We are currently searching for a Customer Service Agent in one of our Massachusetts locations. We have flexibility to add to staff in one of the following MA towns: Abington, Fall River, Methuen, Norwood or Taunton. Work Arrangement After an initial in‑house training for the first 90 days, this position can be hybrid work at home, with a few days in office and a couple of days at home each week. Responsibilities Act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel and advice on new and/or additional insurance needs, explaining coverages and types of policies. Identify risk exposures and qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries. Qualifications Experience within the Personal Lines insurance industry is a plus. Massachusetts Property & Casualty insurance license strongly encouraged; training and support to obtain license are provided. Excellent interpersonal, oral and written communication skills. Customer service and sales skills are a must. A self‑starter who can work independently as well as a team player. Compensation The current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) – $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Work Schedule and Benefits Work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #J-18808-Ljbffr Arbella Insurance Group