Salesforce Principal Consultant, USA (remote)

Salesforce Principal Consultant, USA (remote)

Position Description

Saltbox Mgmt is hiring a Salesforce B2B Commerce Principal Consultant who acts as the primary client-facing hands-on delivery lead and is accountable for what is built, why it is built that way, and the overall project.

We are a Salesforce Ventures-backed firm and deliver unified, scalable, and future-ready B2B experiences through a model that blends industry-leading talent with AI-enabled services that improve consistency, transparency, and quality across every engagement.

Responsibilities:

Engagement Ownership & Solution Leadership

Own the success of assigned client engagements, serving as the single accountable owner for scope, value delivery, solution quality, and overall customer satisfaction.

Lead structured discovery and definition efforts to uncover, validate, and document client objectives, requirements, and end-to-end business processes.

Translate complex business needs into clear, scalable Salesforce solution designs , including process flows, use cases, user stories, functional designs, and test scenarios.

Provide expert guidance on Salesforce platform capabilities , cloud-specific best practices, and configuration standards to ensure solutions are durable and future-ready.

Act as a trusted advisor to client stakeholders , helping refine use cases, prioritize scope by business value, and make informed tradeoffs under real-world constraints.

Delivery Leadership & Execution

Drive end-to-end delivery execution , ensuring alignment across scope, timeline, quality, risk management, and client expectations.

Partner with Project Managers and Technical Architects on larger or more complex engagements to coordinate delivery mechanics and technical integrity.

On smaller or more contained engagements, directly execute project management responsibilities, including planning, timelines, resourcing, budgeting, delivery rituals, communication plans, and issue/risk tracking.

Serve as the first escalation point for delivery, scope, or expectation risks, making clear decisions and course corrections as needed.

Contribute to estimating, forecasting, and resource planning across engagements, ensuring delivery plans are realistic and aligned to client value.

Team Enablement & Solution Validation

Provide direction and clarity to delivery teams by refining requirements, supporting backlog grooming, and ensuring alignment to functional design and business outcomes.

Design and present future-state recommendations that address current challenges while supporting long-term scalability and growth.

Create and deliver targeted demos and solution walkthroughs that clearly articulate value and validate proposed designs.

At Saltbox, our work is grounded in five core values: People First, Curiosity & Innovation, Customer Success, Trust, and Highest Standards. These values guide how we partner with our clients, collaborate as teams, and take ownership of delivering thoughtful, high-quality solutions.

What Success Looks Like in the First 6 Months

Customer Success: Own and deliver client engagements end-to-end, ensuring solutions meet agreed business outcomes, timelines, and quality expectations.

Trust: Establish yourself as the clear point of accountability for engagements by communicating transparently, making sound decisions, and following through, especially when navigating risk or change.

Highest Standards: Lead solution design and delivery with rigor, ensuring implementations align with Salesforce best practices and Saltbox quality standards.

People First: Enable delivery teams and partners through clear direction, thoughtful prioritization, and respectful collaboration, whether partnering with a Project Manager or directly managing delivery on smaller engagements.

Curiosity & Innovation: Bring a learning mindset to discovery and solutioning, applying platform knowledge and creative problem-solving to deliver scalable, future-ready solutions.

Required Technical and Professional Expertise:

5+ years of Salesforce consulting experience delivering solutions for external clients in roles such as Principal Consultant, Functional Lead, or Senior Business Analyst.

Proven engagement and delivery ownership , including leading discovery, shaping functional solution direction, and owning delivery outcomes across client engagements.

Strong functional Salesforce expertise with relevant certifications , including Salesforce Administrator certification; experience with B2B Commerce Cloud is highly preferred, with Experience Cloud or comparable core Salesforce experience required. Additional Salesforce Consulting certifications are a plus.

Demonstrated ability to lead delivery in varied contexts , partnering with Project Managers and Technical Architects on complex engagements and directly managing delivery execution on smaller engagements as needed.

Executive-level communication and stakeholder management skills , with the ability to influence decisions and build trust with client managers, directors, and VPs.

Sound problem-solving judgment , with a track record of navigating ambiguity, identifying risks, and driving effective solutions.

Experience working in agile delivery environments , using tools such as Jira and Confluence.

Willingness to travel up to 15% , as client needs require.

About the Company

Please note:

No 3rd party recruiters or sponsorship available for this position.

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