Water Utility Supervisor

The City of Glendora Public Works Water Division is seeking a highly qualified and forward-thinking professional to serve as the Water Utility Supervisor with an emphasis on Water Distribution Operations. This leadership role is essential to ensuring the reliability, safety, and efficiency of the City’s water distribution system, which serves approximately 13,000 residential and commercial service connections. The Water Division provides services in Water Treatment, Water Distribution and Custom Service and is committed to maintaining high operational standards across all areas of the water system. The ideal candidate will possess a strong technical background in water distribution system construction, maintenance, and repair, including the installation and maintenance of water mains, services, valves, fire hydrants, water quality compliance, preparation of regulatory reports, and experience in equipment maintenance operations. We are looking for someone who can maintain professionalism in the workplace and is well-informed and actively engaged in new and changing developments in the public agency water field. The best candidates will have a strong initiative to fulfill a supervisory role and have the proficiency to complete hands‑on training while professionally overseeing the team. Outstanding customer service and communication skills are a must! If you want to make a rewarding contribution to an agency with a great reputation that values innovation and encourages staff to bring forward new solutions to operational challenges, we invite your application! When assigned to Distribution Under general direction from a Water Superintendent, plans, schedules, assigns, reviews, and supervises the work of staff performing a variety of maintenance and repair tasks related to the installation, construction, and maintenance of water system facilities including water meters, water mains, fire hydrants, domestic water services, booster pumping stations, backflow devices, and other related appurtenances and equipment; assists in the design of and oversees water‑related capital improvement projects and systems; provides reasonable technical assistance to the Water Superintendent in areas of expertise; performs a variety of technical tasks relative to water distribution functions; and performs related work as required. When assigned to Customer Service Under general direction from a Water Superintendent, plans, schedules, assigns, reviews, and supervises the work of staff engaged in reading and replacing radio read water meters, meter transmitter units, and related equipment, and performing field customer service functions for the Water Division; supervises the backflow testing and cross‑connection control programs for the City; supervises the City’s water system flushing and valve exercising programs; provides responsible technical assistance to the Water Superintendent in areas of expertise; performs a variety of technical tasks relative to the assigned functional area; and performs related work as required. This is the full supervisory‑level classification in the Water Distribution or Water Customer Service programs of the Water Division. This classification exercises independent judgment on diverse and specialized maintenance and repair activities with accountability and ongoing decision‑making responsibilities associated with the area of responsibility and exercises direct supervision over technical and maintenance staff. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines. Exercises direct supervision over technical and maintenance staff. Serves as a Shift Operator for the City’s Water Division; may act in absence of Water Superintendent. Some of the typical duties of the Water Utility Supervisor include but are not limited to the following: Plans, schedules, organizes, prioritizes, assigns, supervises, and reviews the work of staff performing a variety of tasks related to maintenance and repair work of hydrants, water lines, automated valves, and related equipment; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations. Monitors activities of work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements. Coordinates assigned services and operations with other departments and outside agencies. Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures. Supervises and participates in the maintenance, repair, and construction of water meters, water mains, fire hydrants, domestic water services, booster pumping stations, backflow devices, and other related appurtenances and equipment. (Distribution) Supervises, coordinates and participates in the performance of semi‑skilled and skilled duties related to the construction, installation, service, maintenance, and repair of existing and new water mains, services, pipelines, valves, hydrants, trench shoring and related services. (Distribution) Supervises the City’s backflow testing and cross‑connection control program to ensure safe water and comply with California Health Department regulations; inspects properties with backflow devices; contacts property owners regarding their backflow testing compliance efforts; reviews backflow test results from third‑party vendors; determines whether to turn water supply off for customers who fail to comply. (Customer Service) Supervises the City’s water system flushing program for water quality assurance; directs the flushing of dead‑end water mains. (Customer Service) Supervises the City’s valve exercise program; determines which valves need to be replaced and directs their replacement as needed. (Customer Service) Assists in the review of plans for water projects and proposed development to ensure compliance with City and State rules, policies, and regulations; assists with and discusses development plans with engineering staff and inspectors; assists with water‑related capital improvement projects. Prepares and presents productivity and other written reports, reviews timecards and related records. Prepares purchase orders for contractors needed; serves as liaison to City contractors; inspects work completed by contractors. Answers emergency calls from City personnel, the public, and other agencies; checks for water leaks and makes emergency repairs. Prepares, maintains, and inputs detailed logs, records, files, databases, and reports of water distribution system installation, maintenance, construction, and repair activities into automated software systems. Answers questions and provides information to the public; investigates and responds to the most significant complaints and inquiries from staff, customers, other departments, and outside agencies regarding water quality, water pressure, and low and high billings; recommends corrective actions to resolve issues; coordinates activities with other City staff in resolving customer complaints. Prioritizes and makes necessary purchases of materials, equipment, and supplies; maintains and reviews inventories; reviews timecards, work orders, and related records. Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. Education and/or Experience Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience Five years of increasingly responsible experience in construction, installation, maintenance, and repair of water utility distribution systems OR water meter or field customer service equivalent to a Water Utility Worker II at the City of Glendora. Experience in a lead or supervisory capacity is highly desirable. Education Equivalent to completion of the twelfth grade, supplemented by specialized coursework in water technology, water production, water distribution or a related field. Licenses and Certifications Possession of a valid Class C California Driver License and a valid Class B California Driver License with N (Tanker) endorsement, to be maintained throughout employment. Possession of a valid Grade D3 Water Distribution Operator Certificate, to be maintained throughout employment. Possession of a valid Grade T1 Water Treatment Operator Certificate, to be maintained throughout employment. Possession of, or successful acquisition within 12 months of appointment, a valid First Aid certificate, to be maintained throughout employment. Possession of, or successful acquisition within 12 months of appointment, a valid Forklift Operator certificate, to be maintained throughout employment. Knowledge and Skills Principles, practices, methods, techniques, and equipment used in the installation, maintenance, repair, and operation of water transmission and distribution systems. Underground Service Alert (Dig‑Alert) procedures. Proper methods of collecting and preserving domestic water samples. Mathematical principles as applied to water systems. City standards related to installation and repair of water lines. Principles and practices of preventive maintenance. Basic traffic control procedures, traffic laws and traffic sign regulations. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. Principles and practices of leadership. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Basic principles and practices of budget administration and monitoring. Applicable Federal, State, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility including California State Water Resources Control Board laws governing a water distribution system. Principles and procedures of record keeping and report preparation. City purchasing policies and procedures. City and mandated safety rules, regulations, protocols, and occupational hazards. Techniques for providing a high level of customer service by effectively dealing with the public, other agencies, vendors, contractors, and City staff. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Supplemental Information Required to be on‑call and to work various shifts or emergencies on evenings, weekends, and holidays. On‑call work is generally performed on a rotational basis. #J-18808-Ljbffr City-of-Glendora