Service Center Assistant Manager

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.

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Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Monitoring inventory levels and, with the Managers approval, adjusting when appropriate.
• Maintain a team member structure to accomplish the service center mission in an effective and efficient manner.
• Assist in the Interview process and recommend applicants for hire.
• When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills.
• Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary.
• Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
• Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service.
• Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed.
• Monitor, document, and report inventory discrepancies and return goods.
• Work in accordance with company safety policies and maintain a safe working environment.
• Assist with asset control in shipment procedures and departmental security issues.
• Assist in the coordination of shipping and delivery with Purchasing Department
• Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment.
• Punctuality and regular attendance are essential to managing on-site customer service.
• Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
• Completes appropriate HR forms for warehouse team members.
• Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
• Manage and document the delivery of products via company delivery vehicle.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
• Assist in administering order entry control and pricing policies consistent with company guidelines.
• Assist with the loading and unloading of trucks if necessary.
• Provides suggestions regarding new products and service opportunities.
• All other duties as assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical ability to do work requires frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day.
• Ability to frequently bend, stretch and lift up to 50 pounds.
• Must be able to operate a forklift and have a clean driving record.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of overhead garage door products, garage door repair and installation
• Outstanding computer skills, proficiency in Microsoft Excel and Word is required.
• Outstanding oral and written communication skills
• Must be friendly and patient.
• Professional appearance and strong work ethic
• Ability to work independently and resolve issues based on discretion and good judgment.
• Positive attitude
• Highly ethical
• Superior customer service skills
• Able to change focus frequently and often while being detail orientated and well organized.
• Conflict resolution and problem solving are key components of this position as well.
• Must be able to operate a forklift and have a clean driving record.

EDUCATION & EXPERIENCE:

REQUIRED:

• High School Diploma

PREFERRED:

• Preferred: B.S. or B.A. in business or industrial related field

ADDITIONAL INFORMATION:

• The following is required if you are designated as a backup to the Customer Delivery Driver
• Safely Operate DOT regulated CMV following all regulations / safety policies set by TMG & FMCSA
• Maintain a clean driving record & DOT medical certificate. xhyhwjd
• Utilize ELD system for Hours-of-Service Regulations.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.