RN Clinic Manager

RN Clinic Manager

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

The Department of Family Medicine of the Keck School of Medicine of USC provides care for every member of the family, across generations and over lifetimes. We aim to enhance the quality of life for underserved and vulnerable patients while educating future generations of highly skilled, compassionate primary care specialists. Our goal is to combine education, patient advocacy, and evidence-based research to advance family medicine and geriatrics.

USC Street Medicine, housed within the Division of Street Medicine and the Department of Family Medicine of the Keck School of Medicine of USC, provides full-service primary care to people experiencing unsheltered homelessness within the City of Los Angeles. All care is delivered where patients reside including under bridges, in parks and on the city sidewalks. With the vision that all unsheltered homeless in LA County have access to healthcare, the team is poised for a year of growth in the realm of clinical delivery, education/workforce development, research and advocacy.

USC Street Medicine is looking for a dynamic, organized and self-motivated individual to join as the RN Clinic Manager. Reporting to the Medical Director, the RN Clinic Manager will lead the Nursing Team at USC Street Medicine's Clinical Practice with administrative responsibilities over nursing policy and procedures, quality improvement initiatives, oversee hiring, onboarding, operations and supervision of a team of nurses and support staff. The RN Clinic Manager also provides direct nursing care part time, 2 days per week.

This is a full-time position, Monday-Friday, 8am-4pm on-site at the Los Angeles, CA office. Some after-hour and weekend work may be involved. It is not a hybrid or remote position.

The RN Clinic Manager's administrative duties include, but are not limited to:

• Directly or indirectly supervises assigned staff. Recruits, screens, hires, orients and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees, as required.
• Directs and coordinates activities of patient care programs.
• Establishes and implements operational policies, objectives, and major plans for the department. Develops and implements administrative policies and procedures.
• Ensures adherence to policies and procedures, provides interpretation as needed.
• Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental policies and procedures, and conformance with established patient care standards.
• Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning and policy-making for the department.
• Assesses staff educational needs and oversees the development of education programs. Promotes staff participation in educational opportunities and activities.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with Department of Public Safety. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.

Direct Nursing Care duties include, but are not limited to:

• Assesses health care needs of patients. Plans, implements and evaluates care designed to meet patient health care needs.
• Administers medications and fluids, obtains specimens, and follows procedures for medication control. Performs nursing interventions and procedures; assists with complex procedures, and responds to emergencies per protocol.
• Provides comprehensive documentation of each encounter, including history, assessment, medications, allergies, treatments/procedures, and patient education. Ensures accurate, complete documentation for billing.

Minimum Education:

• Master's degree
• Combined experience/education as substitute for minimum education

Minimum Experience:

• 5 years
• Combined education/experience as substitute for minimum experience

Preferred Education:

• Master's degree

Preferred Experience:

• 7 years

Minimum Field of Expertise:

California Board of Registered Nursing issued nursing license (RN) required. Basic Life Support (BLS) certification. Supervisory level clinical and administrative experience. Expert level knowledge of patient care practice and clinical expertise. Working knowledge of regulatory and accreditation agency requirements.

Preferred Field of Expertise:

Master's in Public Health (MPH) or Masters in Healthcare Administration (MHA).

Experience working with patients experiencing homelessness or other marginalized populations.

The annual salary range for this position is $119,616 - $129,366. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io . Inquiries will be treated as confidential to the extent permitted by law.

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