AM & PM Guest Service Agent - Avista Resort

Am & Pm Guest Service Agent - Avista Resort

Full Time

Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility for a first impression. Some of the daily duties include, but are not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests' reservations.

Job Responsibilities:

• Check guests in and out of the resort
• Issue guest keys appropriately
• Communicate with other departments to meet guest requests
• Accommodate guests scheduled to stay as needed
• Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
• Resolve guest concern; assist in all inquiries relating to hotel amenities and services

Requirements:

• Available to work a flexible schedule including weekends and holidays
• Previous experience is preferred but not required
• Strong verbal and written communication skills as well as positive body language

Qualifying team members may enjoy the following benefits:

• Weekly Pay
• Medical insurance
• Vision, Dental, Disability, Life and Accident insurance
• Paid Vacation
• Bereavement leave
• 401(k)

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.