Electrical Operation Manager-E1

E-1 Electrical Operation Manager

A growing, established, and reputable company has an immediate opportunity for an E-1 Electrical Operation Manager. This position will be responsible for leading a team of service technicians in service repair and installing residential electrical. The successful candidate will have Three to Five (3 to 5) years of experience in running a service division of an electrical contractor.

Mister Sparky Electric is a fast-growing, highly rated electrical company serving residential clients throughout New Haven & Fairfield area. We're known for our strong processes, excellent customer service, and commitment to safety and quality. We're expanding our team and seeking a motivated, Electrical Operation Manager to help drive company growth and keep our install team busy.

Essential Functions:

• Ensures the team follows all electrical codes and standards.
• Suggests ways to increase revenues and efficiency.
• Determines the work schedule and assignments.
• Completes installations and repairs as needed.
• Oversees training and scheduling of both journeyman and apprentice electricians, which involves determining how to best use and grow each employee.
• Prepares bids for jobs that require estimates and ensure that the job runs on or below.
• Provides ongoing technical guidance and support to the team of electricians.
• Field Visits with technicians to help diagnose and troubleshoot complicated electrical issues and provide viable solutions.
• Hold technicians accountable to processes, refine procedures where needed and drive consistent remarkable customer experiences.
• Deals with difficult customers and customer complaints.
• Coordinates logistics for materials and equipment needed to complete the job.
• Coordinates with other departments for labor, material, and equipment resources.
• Attend weekly management accountability meetings.
• Assists in the performance review and development planning of personnel.
• Investigates accidents and other safety related issues and takes corrective action as needed.
• Work closely with the Office Administrator and ensure that invoices are generated and distributed to customers.
• Holds departmental meetings on a weekly basis.
• Assists in the collection of past due accounts in working with the office manager.
• Analyzes service productivity and recommends changes to improve customer service and profitability.
• Develops and implements a marketing plan which promotes new and repeat business.
• Responsible for managing all labor, materials, and equipment costs on a job, and for the overall department as it relates to the company's profit and loss.
• Undertake other duties as assigned by Management.

Essential Qualifications:

• Educational and experience requirements include a high school diploma and a journeyman's electrician license.
• Previous sales and management experience of Three to Five (3 to 5) years in the electrical contracting industry.
• Strong technical knowledge with the ability to read and understand technical specifications.
• Strong computer skills and proficient with MS Office products.
• Able to think creatively and solve problems.
• Ability to work under pressure and handle stress.
• Proven ability to coach and develop others.
• Ability to comprehend, summarize, edit, and analyze data.
• Must be well organized, and a self-starter.
• Demonstrates project management and problem-solving skills.
• Excellent customer service skills.

We are a recognized growing company in the industry yet small enough so that you will be recognized for the contributions you make. We are proud of our exciting and fast-paced working environment. Compensation: $90,000.00 - $120,000.00 per year.