Call Center Specialist

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. You Are A hands-on Specialist with foundational experience in Google’s GECX Contact Center as a Service (CCaaS) Solutions — now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients. You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution. Job Description: Develop and implement Google GECX CCaaS that aligns with the company’s architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our GECX CCaaS solutions. The work: Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & GECX CCaaS solution. Architects and provides technical recommendations and analysis between GECX CCaaS product offerings and client’s environments. Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints. Works with software and technology partners to design & deliver Service-focused solutions. Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning. Manages day to day on-shore and off-shore project teams during the project lifecycle. Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need Minimum of 3 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. Minimum of 3 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc. Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) Bonus points if you have Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. Hands-on experience, solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CCaaS. Strong understanding how Generative AI is reshaping this industry. Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture ( Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 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