Bilingual Operations Specialist

We're working with a dynamic organization to add a Bilingual Operations Specialist to their support team in Columbus, OH. This role is ideal for someone who is highly responsive, detail-oriented, and comfortable handling time-sensitive situations in a fast-paced environment.

This position will serve as a key point of contact for internal teams, assisting with a variety of operational, safety, and facility-related matters across multiple locations. While starting on a contract basis, the opportunity to be brought on in permeant capacity is definitely there depending on performance.

This role will sit onsite in downtown Columbus (parking provided) and hold an 8 hour shift between the hours of 6AM and 2AM. The departments operates 7 days a week but this role will only work 5 days a week (which will likely include at least one weekend day). This position requires someone bilingual in Spanish.

Responsibilities:

• Manage incoming calls and emails related to day-to-day operations, urgent issues, and employee-related concerns
  
• Support locations during incidents such as temporary closures, facility challenges, or other operational disruptions
  
• Track and monitor cases through internal systems to ensure timely updates and resolution
  
• Provide guidance to teams while partnering with internal departments to resolve issues efficiently
  
• Escalate complex or high-risk concerns to appropriate teams when needed
  
• Assist with updates to operational details such as hours, closures, or service interruptions
  

Qualifications:

• Fluent in Spanish and English (required)
  
• Prior experience in a fast-paced support environment (call center, hospitality, retail, or similar)
  
• Strong communication skills with the ability to remain calm under pressure
  
• Ability to multitask and manage multiple systems at once
  
• Detail-oriented with strong problem-solving abilities
  
• Proficient with Microsoft Office and comfortable learning new systems
  

Schedule:

• 8-hour shifts scheduled between 6:00AM - 2:00 AM (need flexibility as currently will be covering vacations but will settle into more of a set schedule)
  
• Coverage required 7 days per week, including holidays (schedule will include 5 days a week)
  

This is a great opportunity to join a collaborative team environment with long-term potential and the chance to make a meaningful impact on daily operations.

Pay Details: $20.00 to $21.00 per hour

Search managed by: Jessica Robbins


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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