Senior Help Desk Technician

Brief Description Grunley Construction is a leading general contractor specializing in high‑profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve. Job Summary The Senior Helpdesk Technician serves as the technical lead and assists in the oversight of helpdesk operations. This role provides advanced troubleshooting for workstations, applications, MAC and Microsoft‑based environments while managing tickets in Freshservice. The position assists the IT Manager with SLA compliance, reporting, security, documentation, and process improvement initiatives. Responsibilities include resolving complex technical issues, supporting users across multiple channels, providing remote jobsite support, assisting with network rack setup, and coordinating with vendors. The technician is responsible for tracking and resolving incidents in a timely manner while contributing to knowledge management and executing operational tasks and projects with minimal supervision. Reports to: IT Manager. Requirements Must be a U.S. citizen. Required Education: HS Diploma Required Experience: A minimum of 5 years of Helpdesk or IT support experience (including internship or student work experience). Preferred Education and Experience: A+ Certification Technical project lead experience Degree in Computer Science or related program Knowledge, Skills and Abilities: Strong organizational, communication, interpersonal and analytical skills. Excellent customer service skills with strong attention to detail. Provide end‑user and guest support for conference rooms. Ability to prioritize competing work and project requests. Ability to communicate clearly and effectively with co‑workers with a wide range of technological skill levels. Ability to work effectively and collaboratively with other team members. Strong problem‑solving skills including the ability to research possible solutions. Research and implement new IT technologies that leverage automation and AI. Security Clearance: Must be able to obtain clearance access to jobsites. Responsibilities & Duties Set up new users in Active Directory, Office365, and perform employee onboarding. Monitor ticketing queue and support requests using ticketing software. Troubleshoot and triage hardware, applications and operating system issues. Perform IT maintenance tasks. Perform remote jobsite setup, design, support, asset management, and health checks. Work on IT projects with limited supervision. Perform hardware and software installation, configuration and upgrades. The hours for this role are Monday‑Friday, 7:30 AM to 4:30 PM. This is a fully onsite position with no remote work. Benefits & Compensation Our benefits package is designed to support employee well‑being and financial security, including employer‑sponsored health and life insurance, paid time off for sick leave, maternity/paternity leave, jury duty, and vacation, and retirement options like 401(k) plans. Other compensation opportunities may include overtime and bonuses. The salary range for this role will be $70,000.00–$85,000.00. If you need a reasonable accommodation for any part of the employment process, please contact us by e‑mail at View email address on click.appcast.io or by phone at View phone number on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address. #J-18808-Ljbffr Grunley Construction