Parts Counter Associate

Job Description

Job Description

Volkswagen of Wesley Chapel is hiring Parts Counter Associates for our brand new facility. At Your Auto Giant we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Your Auto Giant is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Qualifications

GENERAL RESPONSIBILITIES

• Act as principal contact between the Parts Department and all customers for the sale of parts and accessories.
• Primary goals are to provide customer satisfaction and maximize dealership parts sales.

SPECIFIC RESPONSIBILITIES

• Provide fast and courteous service to all Parts Clients and Technicians.
• Answer the telephone in accordance with dealership guidelines. Solicit orders or answer questions as appropriate.
• List and price out parts on repair orders and/or counter tickets.
• Write purchase orders for parts from outside suppliers, as required, and obtain management approval.
• Properly input lost sales into the inventory control system.
• Provide the necessary information for special and emergency orders if a part is not in stock.
• Maintain records of all special order parts and notify the person responsible for the order.
• Maintain a customer back order file.
• Maintain the special order parts inventory in a clean and orderly manner.
• Maintain the warranty return parts inventory in a clean and organized manner.
• Help to “scrap” parts held for factory claims with the factory representative.
• Participate in conducting a perpetual inventory.
• Keep your work area clean, free of debris and safe.
• Perform other duties and tasks as directed by management.

We are an Equal Opportunity Employer (EOE).