Veterinary Receptionist

Receptionist Position at Coastal Veterinary Hospital & Pet Resort

At Coastal Veterinary Hospital & Pet Resort in Jacksonville, FL, we treat pets like our own. Operating since 1990, we are a trusted, full-service small animal clinic dedicated to providing comprehensive veterinary care, including surgery, advanced diagnostics, and urgent services. Our commitment to excellence is reflected in our outstanding 4.8-star Google rating, showing the deep trust the Jacksonville community has in us. If you are looking for an environment where you can truly partner in pet healthcare and immediately do your best work, this is the place for you. Joining our four dedicated veterinarians and the entire supportive team means becoming part of a community that truly invests in your success. While we are a local practice, we are backed by a larger network committed to fostering professional growth. You will have access to internal specialty consultations to enhance your medical knowledge. We maintain programs designed to help all teammates achieve ambitious career goals, whether that means becoming a credentialed technician or pursuing leadership roles within the hospital. We want you to grow here and feel supported in every step of your veterinary journey. We are focused on high-quality, comprehensive small animal medicine. Our services include robust wellness and prevention plans, advanced testing and diagnostics, and complex surgical procedures. We also offer urgent care services, ensuring our community has access to necessary support when emergencies arise. You should know that we are currently undergoing exciting hospital renovations, demonstrating our continuous commitment to providing you with the improved facilities needed to deliver the best care possible. Coastal Veterinary Hospital is situated in Jacksonville, Florida, one of the fastest-growing metropolitan areas in the Southeast. Located conveniently on Beach Boulevard, our facility is easily accessible. Jacksonville offers a vibrant coastal lifestyle, ensuring that you find an excellent quality of life outside of the clinic.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.