Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Training & development
Why this role exists
Huntington Technology is scaling. As we grow, we need a leader whose job is to
run the technical engine day to day and protect the leadership team from being
pulled into tactical firefighting. This role is the guardian of the operational
layer: you absorb and solve the chaos, build the systems that prevent it, and
raise the capability of the whole team so we can focus on growth and maturity.
Quick facts
* Location: 100% in-office, Bingham Farms (Detroit), MI. Local client onsite
visits as needed.
* Compensation: $100000 – $135,000 base, plus quarterly and annual bonus
potential.
* Benefits: 401(k) match, medical/dental/vision, short/long-term disability,
life insurance, PTO, paid holidays.
* Environment: Managed services provider supporting ~130 managed clients and
~2,800 endpoints (~1,800 users).
* Operating model: EOS. High ownership, strong urgency, clean communication.
Reporting and structure
* This role serves as a leadership-team member, which includes participation in
leadership meetings and company planning.
* Direct reports: Service Desk Manager (oversees triage, helpdesk, and field
techs) and Technical Delivery Manager (oversees engineering team,) as well as
the Technical Alignment Manager.
* Cross-functional partnership: Customer Success (quoting, renewals, contracts,
vCIO forecasting) and the leadership team.
Responsibilities
* Own service delivery performance through scorecards, KPIs, meeting rhythm,
and accountability.
* Establish and enforce escalation paths, with you as the final internal stop
before leadership involvement.
* Provide technical guidance when teams are stuck; drive root-cause thinking
and repeat-issue elimination.
* Maintain and evolve standards across client environments (identity, endpoint,
security, backup, networking fundamentals).
* Own tool governance and adoption across PSA/RMM/documentation/security/backup
systems.
* Improve onboarding efficiency and consistency through process, ownership, and
documentation quality.
* Build team capability through coaching, training cadence, and performance
management.
Required experience
* 7+ YEARS OF MSP WORK (managed services experience is required; If you've been
internal IT only, you're not a fit for this role.)
* 3+ years leading service delivery (service desk manager, operations manager,
service delivery manager, or director level).
* Proven ability to run accountability systems: KPIs, standards enforcement,
and performance conversations.
* Strong troubleshooting mind and technical credibility across AD, Microsoft
365, identity, endpoint/security concepts, backup/BCDR, and core networking
fundamentals.
Strongly preferred
- EOS experience (L10s, scorecards, Rocks).
- Experience leading teams supporting thousands of endpoints and hundreds of
clients.
Physical Requirements and Working Conditions:
* Office environment will vary depending upon client and may mean a
professional office building or a warehouse/construction area
- Up to 25% local travel to client sites
- While performing the duties of this job, repetitive use of hands or arms
required for typing and administrative tasks.
* Ability to lift, carry, push, or pull up to 50 lbs as required to perform
essential job duties.
* Ability to bend, stoop, kneel, crouch, reach, safely climb up and down
ladders or stairs as necessary to complete essential tasks.
* Ability to stand and/or walk for extended periods during the workday, as
required by the position.
* Ability to sit for extended periods and perform desk‑based work, including
computer use.
* Ability to use hands and fingers to perform tasks requiring manual dexterity,
such as typing, handling tools, or operating equipment.
* Ability to communicate effectively, operate in a fast-paced, sometimes
stressful environment, and observe details necessary to perform essential job
functions.
* Full time 40+ Hours/week; Monday-Friday. After-hours involvement is
occasional and typically limited to leadership guidance when teams have
exhausted options. This is not a rotating on-call role.
Compensation: $100,000.00 - $135,000.00 per year
ABOUT HUNTINGTON TECHNOLOGY
Founded in 2001, Huntington Technology, Inc. is a growing Managed Service
Provider that helps small/mid-sized companies with business and technology
solutions. We are about building long-term relationships with our clients,
helping them grow and supporting them with that growth through technology.
Services we provide include networking, IT consulting, data security, data
storage, management and backup, disaster recovery, remote and on-site support,
cloud services, software and hardware support, etc.
Our friendly and exciting environment continues to evolve thanks to the ideas
and accomplishments of our team members and our unparalleled relationships with
industry-leading partners. We look for responsible, ambitious, and team-oriented
professionals to join our team.
We are looking for an expert. We won’t take just anyone – you need to be
energetic, work independently, self-starter, motivated, someone who wants to
make a difference with their career, and our customers. You must have a passion
for customer service and be able to work in a fast-paced environment. In return
you will have the freedom and flexibility to be a successful team member whose
skills we will grow and enhance.
