Parts Counter Professional

Parts Counter Professional About the Role

Our key to serving the community starts with our Counter Sales team — people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you’ll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. We’ll teach you everything you need to know about NAPA KNOW HOW — it’s the reason our customers keep coming back. We’re looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 158 Bridge Rd Salisbury, MA 98611

What You’ll Be Doing

Greet customers and assist them in identifying and purchasing the correct auto parts

Answer incoming calls and provide knowledgeable, friendly customer support

Accurately place, process, and fulfill parts orders in a timely manner

Pull and prepare inventory orders for customer pick-up or delivery

Utilize inventory, catalog, and POS systems efficiently

Support teammates when working with customers and during busy periods

Assist with stocking and maintaining store organization as part of daily tasks

Communicate clearly and professionally with customers, teammates, and management

Maintain a safe, positive, and respectful workplace

Take on additional responsibilities as assigned by management

What You’ll Need

Positive attitude, professional conduct, and strong work ethic

Strong written and verbal communication skills

Willingness to learn and grow in the automotive industry

Ability to thrive in a fast-paced environment

Flexibility to be cross-trained and assist in different areas of store operations

Basic math skills for order processing and transactions

Ability to read and understand safety rules, operating instructions, and procedure manuals

Available to work weekends on a rotating schedule

Valid driver’s license

Must be 18 years or older

Prior automotive or parts experience is a plus, but not required

Physical Requirements

This is an active, hands-on role. Candidates must be able to:

Stand and walk for the duration of the shift

Frequently lift up to 50 lbs and occasionally up to 75 lbs

Bend, reach, climb stairs, and pull parts as needed throughout the shift

Perform repetitive tasks with accuracy and attention to detail