Sr Field Service Manager

Job Title

You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth.

You will report directly to our General Manager and you'll work out of our home site location on a Hybrid work schedule.

In this role, you will impact customer satisfaction, business growth, and the success of our field service operations by providing leadership and strategic decision-making.

Key Responsibilities

• Lead and manage the Field Service team to ensure efficient and effective service delivery
• Manage the P&L for a national portfolio
• Develop and implement site specific processes within the Honeywell framework for all business objectives
• Develop and implement strategies to optimize field service operations and improve customer satisfaction
• Provide technical guidance and support to field service technicians
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Monitor and analyze field service performance metrics to identify areas for improvement
• Ensure compliance with company policies, procedures, and regulatory requirements

Qualifications

YOU MUST HAVE

• Minimum of 5 years of experience in a leadership role within field service management
• Strong technical knowledge and understanding of engineering principles
• Customer-focused mindset
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience managing a diverse workforce across multiple locations

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Strong leadership and team management skills
• Ability to drive change and innovation
• Results-oriented approach
• Strong business acumen
• Capability to mature and scale a new business, owning both strategy and execution
• Ability to work in a matrixed organization, owning deliverables across multiple departments

Benefits of Working for Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Honeywell International Inc. invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.

Honeywell Customer Experience (CX) is dedicated to delivering exceptional service and support to our customers worldwide. We focus on enhancing customer satisfaction through innovative solutions, proactive service management, and continuous improvement initiatives. Our team works closely with customers to understand their needs and deliver tailored services that drive loyalty and business growth.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.