Assistant General Manager, Retail

About the Job The Assistant General Manager (AGM) is a key leadership role responsible for supporting the General Manager (GM) in the daily operations of the retail store. This position ensures continuity of leadership and operational excellence by acting as the primary decision-maker for day-to-day store tasks in the GM’s absence. The AGM drives team performance to deliver on KPIs, upholds company SOPs and store standards, and delivers an exceptional customer experience while maintaining a productive and positive work environment. What You Will Do Oversee daily store operations, ensuring that staff is well prepared for driving sales results, workflow efficiency through proper labor scheduling and management, store cleanliness and organization, and adherence to state regulatory compliance. Foster an environment of providing exceptional customer experience leading by example and redirecting the team as needed. Keep wait times low for both walk-in customers and express pick-up customers. Ensure execution of product merchandising standards in partnership with both Sales and Inventory Managers. Serve as acting day-to-day task management leader of the store in the absence of the General Manager. Assist the People Manager in recruiting, hiring, onboarding, and training new hires. Provide ongoing coaching, feedback, and performance management to all staff. Coach in the moment and follow the progressive disciplinary process as needed, escalating progressive discipline paths to the GM. Support the People Manager in adhering to monthly performance touch bases with the whole staff for accountability. Help oversee staff schedules to ensure optimal coverage and productivity. Foster and maintain a positive, inclusive, and motivated team environment. Ensure high standards of the customer experience are consistently met. Monitor wait times and urgency of staff to take care of customers’ needs. Coach the team on proper de-escalations if customer concerns arise. Resolve customer concerns in a timely and professional manner. Execute and drive Retail sales initiatives and promote a customer-first culture. Align and support the GM in achieving sales targets and key performance indicators (KPIs). Monitor store performance regularly and identify opportunities for improvement. Assist in implementing sales strategies to drive revenue and increase new customer acquisition. Oversee inventory accuracy, stock levels, and loss prevention practices. Ensure visual merchandising standards are executed and maximized to drive sales. Assist with receiving, stocking, and organizing merchandise. Support time card management, attendance tracking, and documentation processes as needed. Ensure adherence with company policies, procedures, and state and local regulatory compliance. Maintain accurate records and communication with leadership. Other duties as assigned. Supervisory Responsibilities Upholds compliance and regulatory requirements at all times; maintains the reputation of the store. Ensures product inventory is entered correctly and organized for proper purchasing. Protects employees and customers by providing a safe and clean store environment. Manager is aware of employee performance and interaction with patients. Assigns workers to specific projects such as cleaning or restocking. Notify staff of new procedures, policies and regulation updates/changes. Create/oversee staff schedules, finding coverage if needed for sick time or personal time off. Educate and train staff on all current and new products. Demonstrate ability to speak at a high level about the business. What We Are Looking For Must be 21+ years of age. High school or equivalent. 2–5 years of retail leadership or supervisory experience. Proven ability to lead teams and manage store operations independently. Strong communication, problem-solving, and organizational skills. Ability to make sound decisions in a fast-paced environment. Flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Experience in high-volume retail environments. Demonstrated success in meeting or exceeding sales goals. Strong understanding of retail metrics and performance management. Compensation The hourly pay range for this position in the selected city is: $30.00-$35.00. Exact compensation may vary based on skills, experience, and location. Benefits Competitive Pay 401(k), Medical, Dental, Vision, Life Insurance Paid Vacation Time (Flexible Vacation policy for exempt positions) Career Growth and Internal Advancement Opportunities Chance to work in an exciting new start-up industry with awesome people! #J-18808-Ljbffr Connected Cannabis Co.