Regulatory Deposit Services Associate II

Associate II, Regulatory Deposit Services and Reporting

The Associate II, Regulatory Deposit Services and Reporting processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Heres what you can expect from the job and what you need to be successful:

What You'll Do:

• Process a high volume of regulatory banking transactions, including IRA transactions, tax corrections, government reporting and deposit account maintenance in an efficient and accurate manner with minimal management oversight
• Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs)
• Respond timely and accurately to member and internal partner inquiries by phone, email or mail
• Manage and properly store comprehensive up to date records of member communication, correspondence, activities and transactions
• Work extensively with members and internal partners to research and resolve member, vendor and internal issues throughout day and adjust tasks and priorities as appropriate (e.g.: Customer Information Profile (CIP), etc.), escalating any potential problems to leadership and/or Senior Associate(s) as required
• Support Senior Associates in processing specific regulatory activities, including Escheatment, Tax Identification Maintenance, deceased estate and probate account maintenance, IRA management, garnishments/levies and tax reporting
• Identify and communicate process improvement ideas to Senior Associates and Leadership
• Track and validate transactional reports for accuracy and collaborate with Senior Associates and leadership regarding results and themes
• Perform member outreach and provide train Associates

Essential Skills:

• Minimum Education: High School Diploma with some post-secondary education preferred
• Minimum 2 years experience in data entry/analysis and customer service
• Ability to effectively prioritize tasks to meet deadlines, autonomously handling a variety of responsibilities in a complex environment
• Excellent written and verbal communication skills
• Ability to work in fast-paced environment and meet deadlines without sacrificing quality
• Proven ability to professionally handle sensitive documents
• Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction
• Familiarity with governmental banking regulatory reporting activities is preferred
• Working knowledge of Microsoft Office Suite

Location: Hillsboro Corporate Office | Hillsboro, OR 97124

Target Compensation: $22.60 - $27.16 + annual bonus

Schedule: Monday Friday | Full -Time (Hybrid)

Who We Are: What makes First Tech different? Click here to learn more! Every great journey begins with a bold ideaand ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. First Tech is not currently offering Visa transfer/sponsorship for this position.

First Tech Federal Credit Union