Desktop Support Manager

Requisition Number: 29513 Required Travel: 0 - 10%Employment Type: Full Time/Salaried/ExemptAnticipated Salary Range: $94,352.00 - $125,500.00 Security Clearance: TS/SCI Level of Experience: Mid This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.Leadership Mindset at HII – Mission TechnologiesLeadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:Know & Grow Your People – Commit to learning and supporting team success.Build Relationships – Communicate openly, collaborate well, and build trust.Take Ownership – Deliver on commitments and take pride in your work.Customer First – Focus on the mission and those we serve.Shape the Future – Bring ideas, curiosity, and continuous improvement.Act with Urgency – Take initiative and follow through with purpose.These capabilities guide how all employees contribute to our shared success across Mission Technologies.Job DescriptionHII Mission Technologies has an opportunity for a Desktop Support Manager to join our team in Springfield, VA. The Desktop Support Manager provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.Essential Job ResponsibilitiesThe Desktop Support Manager anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility. You work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.In addition, you will build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.Minimum Qualifications3+ years leading and managing Enterprise IT teams Prior experience and demonstrated expertise in the following; - Leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team - Developing, managing, and documenting service-oriented processes such as Incident Management, Problem, Management, Request Management, and Knowledge Management7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services. TS/SCI clearance required with ability to obtain PolyNetwork Communications 3: 7 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 9 years relevant experience. Preferred RequirementsDesired Experience: ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) Leading and managing tasks and personnel across geographically distributed work forceWorking with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service deliveryThe listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.Meet HII’s Mission Technologies DivisionOur team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.To learn more about Mission Technologies, click here for a short video: HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.Why HIIWe build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.Together we are working to ensure a future where everyone can be free and thrive.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call View phone number on click.appcast.io for assistance. Press #3 for HII Mission Technologies.