Wire Transfer Specialist (in-office) - Phoenix, AZ

Wire Transfer Specialist

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Wire Transfer Specialist. This position will be Monday-Friday between 6:00 am-5:00 pm MST in-office in Phoenix, AZ.

The ideal candidate will have the skills and experience necessary to:

• Provide frontline support by answering incoming calls related to wire transfers.
• Assist internal employees and external clients with initiating wires over the phone and answering wire-related questions.
• Navigate the fast-paced and high-risk environment inherent to wire transfers, exercising strong attention to detail and sound judgment to mitigate risk and ensure timely, accurate processing.
• Ensure all necessary wire information is accurate, complete, and compliant with bank policies and regulatory standards.
• Deliver exceptional customer service by assisting clients in providing proper wire details and resolving inquiries within the scope of the position.
• Maintain and follow audit-aligned procedures for wire requests and client communications.
• Collaborate with team members to ensure smooth daily wire operations.
• Learn and develop knowledge of wire transfer processes, systems, and compliance requirements to support career progression within Wire Operations.
• Perform other duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and some experience in wires processing, accounting, banking operations or other directly related experience. A combination of education or experience may meet requirements.
• Basic knowledge of accounting, balancing, banking, and electronic payment processing.
• Must be accurate and have effective communication, customer service, and computer skills.
• Ability to meet deadlines, resolve issues with assistance/direction.
• Knowledge of computer software including spreadsheets, word processing, etc.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

Pay (depending on experience): $18.00-$22.00