HVAC Service Dispatcher

Job Description

Job Description

At Harvis, Inc. we work to support business owners, their managers, and Human Resource "departments of one" by giving them a trusted HR Partner to whom they can delegate HR responsibilities.

Join a Trusted Family-Owned Team!

On behalf of our client, Creative Comfort Inc., we are seeking a highly organized and customer-focused HVAC Service Dispatcher to join their growing team in Hazleton, PA.

Creative Comfort is a family-owned and operated HVAC company proudly serving residential and commercial customers throughout Northeastern Pennsylvania since 2005. If you thrive in a fast-paced environment, enjoy helping customers, and can keep technicians and schedules running smoothly, this could be the perfect opportunity for you.

What You'll Be Doing:

• Answer incoming customer calls and schedule service appointments
• Dispatch HVAC technicians efficiently based on urgency, location, and skill set
• Coordinate daily service schedules and communicate updates to technicians and customers
• Monitor technician routes and job progress throughout the day
• Maintain accurate customer records, service notes, and scheduling information
• Provide exceptional customer service and professionally handle customer concerns
• Assist with preparing work orders, invoices, and service documentation
• Coordinate with management regarding scheduling priorities and workflow
• Support the service department with administrative duties as needed

About Creative Comfort:

Creative Comfort Inc. is a trusted family-owned HVAC company serving Hazleton and surrounding areas throughout Northeastern Pennsylvania. The company specializes in residential and commercial HVAC installation, service, and repairs, and takes pride in delivering honest, high-quality workmanship and exceptional customer service.

Ready to Join the Team?

If you're an organized, customer-focused professional looking for a long-term opportunity with a company that values teamwork, professionalism, and growth, we want to hear from you!

DIRECT HIRE opportunity - not a temporary position.
Harvis Inc. partners with Creative Comfort Inc. to help identify and hire long-term team members who fit and thrive. EOE.

What We're Looking For:

• Prior dispatching, scheduling, customer service, or administrative experience preferred
• HVAC, construction, plumbing, electrical, or service industry experience is a plus
• Strong communication and multitasking skills
• Ability to stay organized and work efficiently in a fast-paced environment
• Strong computer and data entry skills
• Professional phone etiquette and customer-focused attitude
• Ability to problem-solve and adjust schedules quickly when needed
• Reliable, dependable, and team-oriented

Preferred Qualifications:

• Experience using scheduling or dispatch software
• Knowledge of HVAC terminology and service operations
• Ability to prioritize multiple tasks while maintaining accuracy

Why You’ll Love Working Here:

• Competitive pay based on experience
• Stable, full-time DIRECT HIRE opportunity
• Friendly, team-oriented work environment
• Opportunity to grow with a reputable family-owned company
• Work with a company known for honest, reliable service