Senior Software Engineer - Trust Operations

Role/Department Summary

The Senior Software Engineer at Boston Children's Hospital Trust is a hands-on software engineering role focused on Blackbaud CRM and CRM-connected fundraising technology. This role supports Blackbaud CRM, Luminate Online, Team Raiser, integrations, automations, forms, workflows, and data flows. The work improves constituent, donor, fundraiser, and staff workflows by making systems more reliable, accurate, automated, and easier to support.

Responsibilities

• Design, build, test, deploy, maintain, and improve CRM and fundraising software solutions
• Implement integrations, automations, workflows, forms, scripts, stored procedures, configurations, and front-end changes
• Reduce manual steps, duplicate entry, unnecessary handoffs, data-quality risks, and fragile operational processes
• Use version control, code review, testing, documentation, release/change management, and structured deployment practices
• Manage assigned technical work in Jira and Smartsheet, including requirements, acceptance criteria, QA steps, release notes, status updates, and production validation
• Support CRM administrators, operational staff, analysts, and junior team members through troubleshooting, peer review, documentation, and implementation support

Education Requirements

• A Bachelor's degree Computer Science, Mathematics, Statistics, or similar with 5-7 years of experience in technology or related field is required
• A Master's degree is preferred

Experience

• Senior-level software engineering experience in CRM and one or more related areas such as fundraising, SaaS, enterprise applications, healthcare, higher education, or digital platforms
• Advanced knowledge of C# and .NET to customize, troubleshoot, and maintain production code within the Blackbaud Infinity SDK environment
• Experience with CRM development, configuration, customization, workflow automation, integrations, APIs, data flows, and vendor-managed platforms
• Experience applying software engineering practices such as version control, code review, testing, documentation, release/change management, and structured deployment
• Ability to diagnose issues across code, configuration, workflows, integrations, data flows, vendor systems, and user-reported behavior
• Ability to support CRM administrators, operational staff, analysts, and junior team members through troubleshooting, peer review, documentation, and implementation support
• Experience in Blackbaud CRM and Blackbaud platform components, Luminate Online, Team Raiser, BB-Merchant Services, BB-Internet Solutions
• Fundraising, contact management, content management, digital marketing, analytics, payment processing, or donor-facing digital platforms experience preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.