System Administrator 2

Job Description

Job Description

ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Maintain server systems (including clusters) with minimal impact to customers.

Write operational procedures for computer operators, computer system monitors (CSM), software staff, and other users as required.

Provide technical assistance and training to the operators, CSM's, and hardware and software staff.

Plan and coordinate projects and design software so that new operating requirements can be added while verifying the continuous availability of the existing system.

Provide expertise, recommendations, and assistance on software programming / developer components for large projects; or may be assigned smaller projects to carry out from cradle to grave. Project work may include:

Provide input and recommendations to project teams on programming / software solutions for large project(s)

Provide advice and recommendations to project teams on programming / software components of large project(s)

Plan / develop and recommend software projects for BPA manager consideration, such as the automation of routines

Collaborate with stakeholders and users to help define or refine programming / scripting needs, as requested.

Support problem resolution and troubleshooting, including:

Study existing failures and electronic problem reports, including those of hardware interfaces, to trace and identify the cause of the problems.

Work with the hardware staff, dispatchers, communications, and field personnel to develop and recommend solutions.

Develop and implement software solutions and procedures to recover from malfunctions in order to keep downtime to a minimum.

Design and write diagnostic software to enable hardware personnel to find and solve hardware problems.

Provide Control Center (CC) Operational Support, including:

Monitor and analyze performance of the suite of JDT Systems.

Design and install software changes, per established procedures, to improve performance.

Write / draft and recommend, or revise, a variety of new or existing Control Center (CC) functional, security, and testing procedures, required to address system issues and/or changes. These procedures are developed for use by mission critical CC support staff, such as Computer Operators, Computer System Monitors (NSOC), Dispatchers, software and hardware staff, and other users.

Provide technical training and assistance on new or revised internal control center procedures to the Operators, NSOC personnel, and hardware and software staff, as well as other users.

Provide general operations support, including:

Distinguish key interactions and connectivity among enterprise server-client technical solutions involving hardware, networks, security and applications. Properly maintain multiple server systems (including clusters) with minimal impact to customers, which may require communications and coordination with CC system users.

Run utility programs to compile, test, debug, and install software, maintaining the systems' 24/7 operability.

Follow established compliance, functional, and security software control standards and procedures; and maintain (create new or revise existing) quality documentation of all such activities and associated follow up actions.

Analyze system and uptime data metrics; identify quality assurance/quality control issues; and, identify failure or maintenance causes and trends; recommend resolutions and assist with implementation of BPA management approved actions.

Participate in group improvement efforts, recommending processes, procedures, practices, and standards to increase efficiencies and effectiveness and/or enhance quality.

Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

Bachelor's degree in computer science, information technology, business enterprise systems, engineering or a directly-related technical field is preferred.

3 years of experience is required with a bachelor's degree in applicable fields.

5 years of experience is required without a degree or applicable degree:.

Experience must include direct work experience in Computer/Information Technology

Required Technical Skills & Experience (required on matrix)

CI/CD automation tooling (GitLab CI, Jenkins).

Scripting: Python, Bash, PowerShell for administrative task automation, log parsing, and scheduled maintenance routines.

IIS, Apache Server, Apache Tomcat, and associated reverse proxy/load-balancing configurations.

Ability to design and document solutions with systems and software.

Ability to build credibility and trust among key project stakeholders and customers.

Ability to communicate technical information verbally and in writing to technical and non-technical users.

Knowledge of 'Requirements Engineering' and software development life cycles.

Ability to distinguish key interactions and connectives among enterprise server-client technical solutions involving hardware, networks, security, and applications.

Ability to analyze data; identify quality assurance/quality control issues; and identify failure or maintenance trends.

Preferred Skills & Experience (optional on matrix)

Electrical Utility experience

Knowledge of North American Electric Reliability Corporation Critical Infrastructure Protection (NERC-CIP) and National Institute of Standards and Technology and Federal Information Security Management Act FISMA requirements

Knowledge of and experience is preferred with the following:

Security/DevSecOps: Automated vulnerability scanning (GitLab Ultimate Security), and secure baseline implementation adhering to agency cybersecurity mandates.

Windows Server (2016/2019/2022) and Enterprise Linux (RHEL/CentOS 7/8/9) guest OS administration and triage.

Experience administering enterprise COTS suites (e.g., asset management, document management, ticketing/ITSM, or engineering software) and custom-built .NET/Java applications.

Basic SQL querying (T-SQL, PL/SQL) for health checks and data troubleshooting

Experience with software license management

Additional Requirements (not required on matrix)

Valid U.S. Driver's License is required.