Quality Assurance & Customer Experience Analyst
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Quality Assurance Analyst to monitor customer interactions and provide insights to improve customer experience. The ideal candidate will have 2-5 years experience in call centers, a strong background in quality assurance programs, and the ability to effectively communicate across departments. This role requires an Associate's Degree or equivalent experience, along with exceptional problem-solving skills. Interested candidates should apply if they can fulfill the ITIL V4 Foundation Certification within six months. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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