Housing Program Tech

Job Description

About the Role

We are seeking a detail-oriented and customer-focused Housing Program Technician to join our team. In this role, you will support housing assistance programs by managing caseloads, assisting tenants and landlords, conducting eligibility reviews, and ensuring compliance with HUD regulations. If you are passionate about helping individuals and families secure stable housing, this is an excellent opportunity to grow your career in public service.

What You' ll Do

Client Support & Customer Service

• Provide exceptional service to applicants, tenants, and property owners
• Explain program rules, requirements, and processes clearly
• Respond promptly to phone calls and written inquiries
• Present program information through outreach efforts and seminars
• Monitor and assist with repayment agreements

Program Operations & Caseload Management

• Manage an assigned caseload of Section 8 participants
• Conduct annual, interim, and special recertifications
• Review and process required documentation
• Determine eligibility and issue housing vouchers
• Coordinate orientations and briefing sessions
• Conduct client interviews
• Apply HUD regulations and Housing Quality Standards
• Negotiate rents with landlords and schedule inspections
• Maintain accurate and organized case files

Compliance, Reporting & Terminations

• Prepare reports, correspondence, and case documentation
• Monitor for program violations and recommend corrective action
• Represent the organization in hearings, tenant conferences, and court proceedings
• Assist in resolving disputes and conflict situations when needed

Additional Responsibilities

• Support senior staff as needed
• Participate in team meetings and performance improvement efforts
• Maintain a valid driver' s license and meet driving standards

What We' re Looking For

• High School Diploma or GED required
• Minimum 2 years of experience in housing programs, eligibility determination, case management, administrative support, or customer service
• Strong communication, organization, and attention to detail skills
• Ability to interpret policies, procedures, and regulations
• Comfortable working with diverse communities and managing high-volume workloads

About Sacramento, CA

Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!