Billing Clerk

Billing Clerk

UP Health System- Bell is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Billing Clerk who excels in this role:

• Follows established policies and procedures. objectives, safety standards, and sensitivity to confidential information.
• Process 100% of accepted claims within one working day of receipt.
• Edit claims to completion, exhausting all resources to meet established guidelines.
• Enter 100% documentation immediately upon receipt, keeping account information current and accurate.
• Update billing system with demographic and/or insurance revisions within one working day of receipt.
• Submit daily to manager those claims requiring additional information from Admitting/Registration staff.
• Initiate follow up to third party payers no later than 15 days from final bill.
• Work accounts to completion to ensure adjudication within 90 days from bill.
• Actively follow up on all rejected and unpaid claims.
• Obtain and/or supply payers with necessary information and/or documentation to expedite payment in accordance with payer guidelines.
• Maintain current knowledge of CPT-HCPCS and ICD- 10 coding in accordance with third party payer guidelines for UB94 and HCFA 1500 claims.
• Review accounts for accuracy of patient balances and insurance portions due, to ensure correct statements are mailed.
• Maintain knowledge of payer contracts and reimbursement methodologist to insure correct payment and patient portion due.
• Review and follow up on any charges credited or debited on patient accounts in accordance with established guidelines.
• Follow up on denied, rejected and/or pending claims via remittance advice, Medicare FSS and other electronic systems within two working days or receipt.
• Maintain reliable comprehensive cash controls to ensure timely and accurate cash applications to patient accounts.
• Apply payments, calculate, process and generate adjustments not completed by the electronic remittance process within one working day or receipt.
• Prepare daily reconciliation of cash and adjustment posting and forward a copy to the accounting department.
• Review and research credit balances and resolve within five (5) working days.
• Resolve all incoming no payment correspondence within five (5) working days.
• Remain knowledgeable in the operation of the electronic remittance system to facilitate use when needed.
• Make referrals of accounts to appropriate department, with a high level of accuracy, for payment offsets and appeals.
• Keep manager appropriately informed of problems/issues or needs of the department.
• Guard the confidentiality of patient record and report any breach of confidentiality to the manager.
• Assist auditors with requested information for review of accounts and process corrected claims as necessary.
• Notify department manager of absence or tardy, giving sufficient notice to provide coverage for the work area.
• Specific duties (may vary daily) to be performed will be assigned by the manager depending upon the needs and requirements of the department and hospital to ensure all individuals are crossed trained in each area of responsibility.
• Interacts with Patient Account Manager and/or Benefits Advisor related to patients with limited or no insurance coverage, personal portion payment and deductibles owed; and follows up with patient regarding insurance problems via phone or mail.
• Demonstrates professional, courteous, caring telephone etiquette.
• Retains business office records in readily retrievable fashion.
• Maintains clean claims submission to 80% or better.
• Maintains confidentiality in accordance with HIPAA regulations.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What we're looking for

• Education: High School diploma or equivalent.

  • Preferred: Two years of college coursework completed or equivalent work experience.

• Required Skills

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

• Minimum Work Experience Preferred:

  • Previous insurance billing experience or analytical experience determining priorities, where options are limited.