Service Advisor

Service AdvisorThis role exists to help customers make clear, confident decisions about their vehicles — without pressure or confusion. As a Service Advisor at Bob's Main Street Auto & Towing, you act as the bridge between the customer and the technician, translating complex information into simple, honest guidance. Success in this role isn't measured by selling more, but by building trust and long-term relationships.Your day is focused on listening, explaining, and guiding. You'll greet customers, review inspection findings, help prioritize repairs, and answer questions with patience and clarity. You'll work closely with technicians to understand vehicle needs and communicate them accurately, ensuring customers always know what's happening and why — before any work begins.Our Core ValuesGrowth – Professionally and personallyAccountability – We do what we say we'll doIntegrity – With customers and each otherTransparency – No games, no guessworkWhat You Can Expect From UsWe believe great work happens when people are supported, respected, and balanced.No nights or weekendsGuaranteed hourly payMonthly performance bonusesBenefits valued at approximately $5.50/hourPaid time off with yearly increasesPaid holidays — even when they fall on weekends401(k) with 4% company matchPaid training, certifications & continued educationRelocation supportWhat Success Looks Like in This RoleAs a Service Advisor, you're the bridge between our customers and our technicians—and one of the most trusted voices in the building.Prioritize customers and ensure they feel informed, respected, and confidentEducate and guide customers on vehicle maintenance and repair decisionsCommunicate clearly with technicians and customers throughout the repair processDeliver excellent service in person and over the phoneWork collaboratively within a team environmentMaintain a clean, safe, and professional workspaceFollow all safety procedures and use provided safety equipmentAdapt to change with a positive, high-energy mindsetCommit to continuous learning and personal developmentWho Thrives HereYou enjoy helping people make informed decisionsYou value honesty over pressureYou want stability and growthYou care about doing things the right wayIf you're ready to join a team that thinks long-term—about customers, employees, and the future—we'd love to meet you.