System Administrator Desktop Support
InfiCare Staffing
Job Description
Position: System Admin/Desktop Support
Duration: Contract
Location: Franklin, TN
Position Summary : The analyst resolves complex IT incidents and service requests in alignment with ITIL/ITSM processes and SLA commitments. The role covers a broad range of workplace technologies including Microsoft 365, Active Directory, Azure AD/Entra ID, and networking fundamentals.
Qualifications:
- Operating Systems & Productivity: Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office Applications)
- Identity & Directory Services: Active Directory, Azure AD / Entra ID, Identity Management
- Networking: DNS, DHCP, TCP/IP, VPN, Wi-Fi Troubleshooting
- ITSM Tools: ServiceNow, Freshservice, Remedy, Jira Service Management
- Endpoint & Remote Support: Endpoint Management tools, Remote Support Tools
Vacancy posted 2 days ago
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