Learning and Development Manager

DC Learning Lead Distribution Center DESCRIPTION: The Learning Lead is the primary day-to-day training resource for the assigned facility. This working-lead position coordinates training activities, supports Department Trainers, monitors associate progress, maintains training records, and reinforces established training standards. The Learning Lead works closely with the Learning Coordinator, Department Trainers, frontline supervisors, and associates to ensure training is completed effectively, consistently, and on schedule. Key Responsibilities: Daily Training Coordination Coordinate daily training activities and trainer assignments. Communicate training priorities and schedule changes. Support orientation, onboarding, classroom, hands-on, and refresher training. Monitor associate training progress and identify issues requiring escalation. Adjust training activities based on operational needs in coordination with the Learning Coordinator. Department Trainer Support Serve as the day-to-day resource for Department Trainers. Provide coaching on training methods, documentation, and standards. Observe trainers and provide constructive feedback. Assist with trainer qualification and certification activities. Escalate trainer performance or coverage concerns to the Learning Coordinator. New Hire & Skills Training: Monitor new hire progress against established milestones. Support skills assessments and qualification activities. Maintain department skills matrices and certification information. Support cross-training and retraining initiatives. Communicate performance or training gaps to the Learning Coordinator and Operations. LMS & Documentation: Enter and maintain training completion information in the LMS. Maintain attendance, certification, and qualification records. Review records for accuracy and completeness. Follow up on missing documentation and overdue training. Maintain organized, audit-ready training records. Training Standards & Continuous Improvement Ensure trainers have current SOPs, work instructions, and job aids. Reinforce Standard Work, safety, quality, and compliance expectations. Identify outdated materials or recurring training gaps. Gather feedback from associates and trainers. Participate in training and continuous-improvement initiatives. Key Performance Measures: Training schedule completion New hire milestone completion Associate qualification Training documentation accuracy Mandatory training completion Trainer adherence to standards Cross-training completion LMS accuracy Timely escalation of training gaps Education & Experience: High school diploma or GED required. Associate degree or additional education preferred. 2–3 years of experience in manufacturing, distribution, operations, training, or related environment preferred. Previous Trainer, Department Trainer, Team Lead, or similar experience strongly preferred. Demonstrated ability to train and coach associates. LMS experience preferred. Skills & Abilities: Strong coaching and interpersonal skills. Ability to influence and provide direction without formal supervisory authority. Strong communication and facilitation skills. Strong organization and attention to detail. Ability to manage multiple training priorities. Ability to identify training and performance gaps. Basic Microsoft Office/Microsoft 365 skills. Ability to learn and use LMS and other training systems. Strong commitment to safety, quality, and associate development. Physical Requirements: Ability to work throughout an operational environment. Ability to stand and walk for extended periods. Ability to conduct and observe hands-on training. Ability to support assigned shift requirements. Ability to occasionally lift training materials/equipment up to 25 pounds. Job Posting Date: Thursday, August 27th, 2026 Apply By Date: Thursday, September 3rd, 2026 We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. #J-18808-Ljbffr