Account Executive (Existing Business), Commercial

Account Executive (Existing Business), Commercial Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. What’s the opportunity? As a Small Business Relationship Manager, you will be a key member of the team driving growth of our existing business. We’re building a world-class sales organization, and the road ahead is exciting. We strive to do sales differently by putting Intercom at the core of our customers’ businesses and, in turn, investing in the growth and development of each new hire. Our Relationship Management team emphasizes development and internal promotion. As a rapidly expanding business, there is significant opportunity for progression, creativity, and ownership. Responsibilities Build relationships with Intercom’s small business customers to drive revenue growth and ensure customer retention Work with current customers to understand their business pains and provide solutions based on our platform Develop strategic territory plans outlining opportunities for upsell, cross-sell, and expansion to new business units to achieve business goals Develop advanced knowledge of customers’ businesses and goals while accurately forecasting sales pipeline Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation Track and report key metrics related to customer growth, retention, and Intercom product usage growth Engage in team development and mentoring What skills do I need? 2+ years managing a large book of business; ~120 accounts (retention, renewals, & account growth) 1+ years selling SaaS products Experience managing procurement processes Strong sales instincts and a track record of hitting and exceeding quota Exceptional written and verbal communicator Comfortable and energized operating and solving problems in a fast-moving organization Growth mindset, intellectual curiosity, and ambition Ability to build and maintain deep client relationships across levels in complex organizations Demonstrable leadership history with cross-functional collaboration Benefits Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $147,670 - $176,303. Actual base pay depends on factors such as education, skills, experience, location, etc. The base pay range may be modified in the future. Regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of RSUs. Policies Intercom has a hybrid working policy. We require in-office presence at least three days per week. We value a diverse and inclusive culture and are committed to Equal Employment Opportunity. Intercom does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity or gender expression, marital status, or any other legally protected status. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us. #J-18808-Ljbffr Intercom