In Home Care - Branch Manager

Responsibilities Oversee daily branch operations to ensure efficient and compliant service delivery Coordinate client intake, scheduling, staffing, and care plan implementation Monitor service quality and client satisfaction through regular follow-up Ensure all client and employee records are accurate and maintained according to state regulations Implement and enforce company policies, procedures, and best practices Recruit, hire, train, supervise, and evaluate office staff and caregivers Foster a positive, accountable, and team‑oriented work environment Conduct performance evaluations and corrective action when necessary Support caregiver retention through engagement, coaching, and recognition programs Ensure all caregivers meet licensing, training, and background clearance requirements Build and maintain relationships with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources Participate in networking events and community outreach initiatives Develop and execute branch growth strategies to increase census and revenue Monitor market trends and competitor activity within the San Diego area Manage branch budget, payroll oversight, and operational expenses Review financial reports and implement strategies to improve profitability Monitor scheduling efficiency and labor utilization Ensure timely billing and collections in coordination with administrative staff Maintain compliance with California Department of Social Services Home Care Services Bureau requirements and all applicable labor laws Prepare for audits, surveys, and inspections Ensure HIPAA confidentiality standards are followed Investigate and resolve complaints, incidents, and service concerns promptly Requirements Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field preferred Minimum 3–5 years of management experience in home care, healthcare, or senior services Strong knowledge of California home care regulations preferred Proven leadership, sales, and operational management experience Excellent communication, interpersonal, and problem‑solving skills Ability to manage multiple priorities in a fast‑paced environment Proficient in Microsoft Office and home care software systems Valid California driver’s license and reliable transportation Certifications & Qualifications Bachelor’s degree in Healthcare Administration Bachelor’s degree in Business Bachelor’s degree in Nursing California driver’s license #J-18808-Ljbffr