Store Support Associate

Store Support Associate

Unitis Contractor Supplies is currently hiring a full time Store Support Associate for our El Cajon location and is looking for someone who would enjoy working with a team of professionals in a warehouse setting within the construction industry. At Unitis Contractor Supplies, we sell convenience, provide excellence, and relentlessly serve those who build throughout Southern California. And our #1 goal is to be the supplier our customers love coming to most!

The Store Support position relies heavily on collaboration, relationship-building, and consistent accuracy within established processes and guidelines. In addition to delivering excellent customer service at the counter, this position also supports general warehouse functions. These responsibilities include accurately receiving, organizing, and pulling inventory; preparing and staging orders; ensuring a clean and safe work environment; and coordinating with team members to maintain efficient product flow throughout the facility.

This role involves meeting and working with many different people. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position.

Detailed work is another major focus of the job; these details need to be handled quickly, correctly, and efficiently. As this role often focuses on building and maintaining relationships with others, it's important to articulate the details effectively when working with others. Given timeliness is an important factor in this role, this person's work must be done quickly and correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely while working with or for others.

Job characteristics

• Each day is different from the next, especially with social interactions. Must work with others to balance multiple simultaneous projects in a fast-paced environment.
• Very people-oriented and service-oriented. Must spend time building and maintaining relationships, with a natural tendency to help, not pressure, others.
• Must adhere to established policies and rules. Will involve others in decision-making, building consensus collaboratively rather than making decisions alone.
• Need for open and honest communication. Must work with others, often in a support role.
• Must operate in service of the team. Will lead by example, sharing intimate knowledge within an area of expertise with others. Follow-up will be strong, yet friendly, to ensure proper results on delegated tasks.

Requirements

• A GED or high school diploma is required
• 1+ years of experience in Customer Service is required
• 1+ years of operating a forklift and/or small industrial vehicles is preferred, but not required
• Proficient in Microsoft Office and Excel
• Bilingual in English and Spanish preferred, but not required

To be successful in this role, you must:

• Provide top-notch service and serve others first
• Be adaptable and flexible, adjusting how you perform business to meet client and company needs and standards
• Have personal accountability and work with integrity
• Endeavor to persevere by relentlessly improving your performance and skillset
• Be excellent with communication using a variety of platforms
• Be able to develop and maintain productive relationships and work as a team to meet goals and expectations
• Be able to maintain a calm manner with customers and fellow team members
• Be able to multitask and balance varying job duties
• Be capable of managing time to meet company deadlines
• Be able to work safely and independently

Unitis Contractor Supply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.