Patient Services Advocate (Must Have Net Health/Next Gen Experience)

Patient Advocate Representative

Position Summary

We are seeking an experienced Patient Advocate Representative to serve as a key liaison between patients and the billing department. This role is responsible for assisting patients with account balances, payment arrangements, billing questions, and account resolution while maintaining exceptional customer service. The ideal candidate will have direct experience with Net Health or NextGen EMR systems , strong medical billing knowledge, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

Patient Account & Billing Support

• Respond to patient inquiries regarding medical bills, account balances, payment options, and billing statements.
• Assist patients in understanding Explanation of Benefits (EOBs), insurance payments, and account activity.
• Resolve billing concerns by researching account discrepancies and identifying appropriate solutions.
• Educate patients on billing processes and financial responsibilities while maintaining a high level of patient satisfaction.
• Negotiate payment arrangements and assist patients with balance resolution.

Account Review & Resolution

• Review patient accounts for accuracy, including duplicate payments, posting errors, adjustments, and corrections.
• Coordinate with Accounts Receivable and other departments to resolve account issues and ensure timely updates.
• Monitor high-balance and delinquent accounts, proactively contacting patients or responsible parties regarding payment options.
• Complete correction requests and maintain documentation related to account updates.

EMR & Administrative Support

• Respond to patient communications through email and internal EMR messaging systems.
• Utilize Net Health or NextGen software to access patient information and account details.
• Manage multiple systems simultaneously while maintaining accuracy and productivity.
• Read, print, and review patient documentation as needed.

Compliance & Quality

• Ensure compliance with HIPAA regulations and patient privacy standards.
• Maintain established productivity, quality, and audit metrics.
• Accurately document all patient interactions and account activity.
• Participate in assigned projects and meet established deadlines.
• Collaborate with cross-functional teams to resolve complex account and billing issues.

Required Qualifications

• Direct experience with Net Health or NextGen EMR systems (current or within the last 7 years).
• Experience in healthcare customer service, patient advocacy, medical billing, collections, or revenue cycle operations.
• Strong understanding of patient accounts, billing statements, and payment processing.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage a high volume of patient interactions while maintaining accuracy and professionalism.
• Strong organizational and time management skills.
• Basic to intermediate proficiency in Microsoft Excel and business applications.

Preferred Qualifications

• Experience with hospital billing or healthcare revenue cycle operations.
• Knowledge of insurance claim processing and denial management.
• Familiarity with ICD-10 codes, CPT codes, and Explanation of Benefits (EOBs).
• Experience working with clearinghouse platforms and healthcare billing systems.

Key Skills

• Patient Advocacy
• Medical Billing
• Healthcare Customer Service
• Net Health
• NextGen
• EMR Systems
• Patient Account Resolution
• Collections & Payment Arrangements
• Revenue Cycle Management
• Insurance Verification
• EOB Interpretation
• HIPAA Compliance

Ideal Candidate

The ideal candidate is a detail-oriented healthcare professional who excels at helping patients navigate billing and account concerns. They possess strong EMR experience, excellent communication skills, and the ability to balance productivity, quality, and patient satisfaction while working collaboratively across departments.

Experience Level: Expert

Work Environment: Hybrid (In-office 2 days per week)

Industry: Healthcare Revenue Cycle / Patient Financial Services

This is a Contract position based out of Saint Louis, MO.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Saint Louis,MO.

This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.