Skin Therapist

Overview Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation. General Summary & Scope The Skin Therapist (ST) is responsible for engaging guests in the prestige sales department and consulting with them on their skincare needs to recommend products and services. The ST delivers quality, professional skincare services with emphasis on the guest’s total look. They represent the image, products, and culture of Ulta Beauty’s skincare brands and the Skin Room/Pod/Bar, and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a valid license in Esthetics or Cosmetology (as required by state law), exceptional guest service, and the aptitude to learn and communicate product knowledge to guests. Principal Duties & Responsibilities Essential Job Functions Perform services in the Skin Room/Pod/Bar, including facials, waxing, ear piercing (where applicable) and makeup applications, as well as perform face fit express facials from a mobile station in the store. Meet or exceed sales goals for skin services and skincare products and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty. Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging every guest, personalizing service to their needs, and recommending/demonstrating appropriate products, samples, and services. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience. Book guests’ appointments for initial services, return services, and events that deliver an unrivaled guest experience. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance. People Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. Develop guest relationships through consultations and appropriate retail and service recommendations. Build and maintain an active clientele portfolio for the Skin Room/Pod/Bar. Serve all guests, including walk-in guests, in a timely and efficient manner. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sale and service goals for the Skin Room/Pod/Bar as set by Ulta Beauty. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive Skin Room/Pod/Bar sales performance. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines. Adhere to Ulta Beauty and Skin Room/Pod/Bar dress code, including wearing brand assets as directed. Follow established service protocols to ensure a consistent and exceptional guest experience. Adhere to tester standards for the Skin Room/Pod/Bar and Prestige department. Communicate supply needs to the Experience Manager in a timely manner to ensure guest-readiness at all times. Maintain outstanding store operational standards, including cleanliness of the Skin Room/Pod/Bar, salesfloor, restrooms, cash wrap, backroom, break area, and any additional assigned area. Protect company assets by following loss prevention best practices and providing exceptional guest service. Execute other operational tasks as directed. Job Qualifications Education High school diploma is preferred Cosmetology or esthetics license where required by state law Experience Previous relevant work experience is preferred Skills Proficiency with latest salon techniques for performing facials, skin analysis, and skincare machines Proficiency with latest techniques for performing facial waxing Proficiency with latest techniques for performing makeup applications Proficiency with use of equipment needed to perform technical work Proficiency to demonstrate, recommend, and sell skin and makeup products Ability to build and maintain strong customer relationships and build clientele Ability to work independently and as part of a team Strong communication and interpersonal skills Special Position Requirements Work a flexible schedule to include days, evenings, weekends, and holidays Attend brand sponsored trainings and corporate trainings and meetings Working Conditions Continuous mobility during shift Frequent bending, pulling, pushing, reaching, and twisting during shift Continuous lifting and/or moving up to 10 lbs. during shift Continuous coordination and manipulation of objects during shift Ulta Beauty is proud to be an Equal Opportunity employer. We encourage people from underrepresented backgrounds to apply and do not discriminate based on race, religion, sex, age, disability, or any other legally protected status. The pay range for this position is the higher of $18.00 - $22.00 / Hour or services pay for the workweek. Exact pay will be based on factors including education, qualifications, certifications, experience, and location. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests. Full-time positions are eligible for benefits. For more information concerning benefits, visit the Ulta Beauty Benefits page. #J-18808-Ljbffr Ulta Beauty