Lead Medical Support Assistant

Job Title

Major duties include, but are not limited to:

• Daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of AMSAs to provide support across interdisciplinary settings.
• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensures accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures
• Creating and maintaining employee work schedules; and acting as a liaison among AMSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Assure coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments.
• Provide guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas.
• Act as liaison between AMSAs and other staff in order to resolve day to day conflicts.
• Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties: customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff.

Work Schedule: Monday-Friday, 8:00am-4:30pm

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 911590