Mobility Specialist

Mobility Specialist


Salary: $55,948 - $79,110 (Annually) Posting Date:
Excellent Benefits Filing Deadline:
JOB SUMMARY:
Provides administrative and technical support to MST's Mobility Management programs and services as directed by
the Mobility Coordinator and the Mobility Services Manager

ESSENTIAL FUNCTIONS:
Perform travel training activities, presentations, and assessments to individuals, or in a group setting and formulate
travel training plans; write training assessments, progress, and summary reports. Perform outreach activities,
education and presentation to seniors, people with disabilities, and veteran groups or individuals in the community.
Provide support in the MST RIDES program, assist in eligibility determination, and schedule eligibility interview
appointments. Provide customer service and assist customers in completing a reasonable modification request or a
customer service report. Provide support in the taxi voucher program, assist in processing taxi voucher requests for
voucher distribution sites and customers, reconciliation of voucher use, and complete voucher inventory. Provide
customer service to voucher distribution site staff, taxicab companies, and voucher customers. Support and
coordinate reporting with the Monterey County Regional Taxi Authority designated staff as needed. Provide support
in the Navigator Volunteer Program, assist in recruitment, training, tracking volunteered hours, provide work
assignments, and document activities. Participate in Americans with Disabilities (ADA) sensitivity training for MST
Coach Operators, private taxi operators, and other individuals/agencies as required. Provide support in the
Transportation Reimbursement Incentive Program, provide customer service, determine eligibility, and process
reimbursement logs. Provide support in veterans outreach activities, coordinate, and process bus passes for
veteran's services organizations. Provide support in processing and printing MST-issued identification cards for
mobility programs. Record data and provide accurate and properly composed documentation or statistical reports.
Provide support in processing and printing MST-issued identifications cards for mobility program, promoting the
Non-Emergency Medical Transportation (NEMT), promoting the MST Vanpool Program and other administrative
support for current and future Mobility programs and services including preparing reports and statistical data.
Independently function in non-office settings and without direct supervision.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:
Ability to perform outreach activities and presentation. Ability to speak effectively before groups of customers and
organizations. Attention to detail. Works well in group problem-solving situations. Ability to work independently or in
a group. Ability to independently organize work, set priorities, meet deadlines, and follow-up on assignments.
Maintains confidentiality. Participate in meetings. Write clearly and informatively. Able to read and interpret written
information. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to solve problems involving several concrete variables in standardized situations. Shows
respect and sensitivity for cultural differences. Follows policies and procedures. Adapts to changes in the work
environment. Is consistently at work and on time. Demonstrates accuracy and thoroughness. Completes work on
time. Observe safety and security procedures. Ability to read and interpret documents such as safety rules, policies,
and procedure manuals. Ability to write routine reports and correspondence. Use equipment and materials properly.
Ability to manage and maintain simultaneous, transitional, and emerging priorities. Ability to establish, maintain, and
foster positive and effective working relationships with those contacted in the course of work. Ability to calculate
figures using basic math, algebra, and statistical procedures. Ability to operate a computer and use Microsoft Office
Suite (Word, Excel, and Outlook) and database entry. Ability to operate standard office equipment, including fax and
scanner machine, copy machine, and telephone. Ability to speak, read, and write in Spanish is preferred.

MINIMUM QUALIFICATIONS & REQUIREMENTS:
An Associate's degree from an accredited community college and two (2) years of related experience and/or training
working with seniors, individuals with disabilities, and veterans, which provides the required knowledge, skills, and
abilities; or an equivalent combination of education and experience. Must possess a valid California driver's license
and clean driving record at the time of application, to be maintained throughout employment.

FILING:
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position.
Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other segments
of the selection process. Applications received after the deadline may be reviewed and kept in file for up to six months
for future consideration. Applications may be obtained from our Administrative Office, 19 Upper Ragsdale Drive, Suite


200, Monterey; or by visiting MST online at SUBMIT COMPLETED APPLICATIONS TO:
Monterey-Salinas Transit, Attn. Human Resources, 19 Upper Ragsdale Drive, Suite 200. Resumes will not be
accepted in lieu of a completed application.

ADA:
Candidates who qualify under protection of the Americans with Disabilities Act and require a reasonable
accommodation for applicant testing and/or examination, should notify the MST Human Resources at least one week
prior to being scheduled for assessment. A full listing of physical requirements and working conditions can be provided
upon request for the job description of this position.

EQUAL OPPORTUNITY EMPLOYER / AFFIRMATIVE ACTION EMPLOYER