Office Assistant

Office AssistantThe Office Assistant supports the overall operation of the office, organizing, and coordinating office administration and procedures. Primary responsibilities include, but are not limited to, daily customer interaction, onboarding, scheduling and routing of work, daily interaction with technicians, invoicing and billing, and assisting the Office Manager. The position requires an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and customer service-related tasks and able to work independently with little to no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. This position reports directly to the General Office Manager. Part-time and Full-time need. Responsibilities:Deal Directly with customers either by telephone, or electronicallyRespond promptly to customer inquiriesProvide pricing and scheduling informationSchedule and route workPerform customer verificationsSet up new customer accountsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsMaintain customer databasesCheck mailboxProcess invoicesFollow up customer interactionsProvide feedback on the efficiency of the customer service processEducation/Experience:High school diplomaKnowledge of relevant computer applicationsCompetent computer skills including MS Office or equivalentKnowledge of administrative proceduresProduct knowledgeKey Competencies:Interpersonal skillsCommunication skillsListening skillsProblem analysis and problem solvingAttention to detailCustomer service orientationAdaptabilityInitiativeStress toleranceCompensation: $16.00 per hourPool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service. Our pool technicians, or 'Scouts' as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you'll be spending so much time outside!Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.