Dispatcher Coordinator

Job Description

Job Description

Description:

Join Our Team

We are seeking a highly organized and customer-focused Dispatcher Coordinator to serve as the key link between our field operations and office teams. In this fast-paced role, you will coordinate driver schedules, optimize delivery routes, manage driver communications, and help ensure safe, efficient, and timely fuel deliveries. If you thrive in a dynamic environment, enjoy problem-solving, and can effectively manage multiple priorities, we'd love to hear from you.

Pay: Starting at $25.00/hr (based on experience, skills, and qualifications)

This is a fully in-office position; remote or hybrid work is not available

Benefits:

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the right thing," "Safety In everything we do," and "Be Resourceful"  

What You'll Do

• Schedule and dispatch drivers for customer and vendor deliveries.
• Monitor daily delivery operations and assign same-day deliveries as needed.
• Serve as the primary communication point between drivers and management.
• Build and optimize delivery routes based on volume, mileage, truck availability, and efficiency.
• Assist with forecasting and delivery planning for automatic-delivery customers.
• Identify routing improvements and recommend cost-effective delivery strategies.
• Investigate and resolve delivery issues, including skipped orders, customer concerns, tank access issues, and account discrepancies.
• Coordinate closely with Customer Service, Service Technicians, and Distribution teams to ensure exceptional customer satisfaction.
• Adapt quickly to changing conditions such as weather, road closures, and fluctuating demand.
• Provide backup support for fellow dispatchers during absences.
• Maintain accurate records, account notes, and operational documentation.
• Support additional administrative and operational projects as assigned.

Requirements:

Qualifications

Required:

• High school diploma or equivalent.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Ability to remain calm and professional under pressure.
• Strong attention to detail and commitment to customer service.

Preferred:

• Previous dispatching, logistics, transportation, fuel delivery, or propane/oil industry experience.
• Knowledge of fuel distribution operations and related regulations.
• Familiarity with local road networks, including rural and county roads.
• Propane industry training or relevant industry experience.
• Ability to adapt to a fast-paced, high-volume environment.

Schedule

• Typical hours: 6:00 AM to 2:00 PM
• Flexibility required during peak-demand periods and weather-related events.
• Availability for nights, weekends, holidays, and overtime as needed.

Job Environment:

While performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder 

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.