Field Training Specialist

Job Description

Job Description

Love people, technology, and being on the go? This could be the job for you!

We’re looking for a friendly, tech-savvy Field Training Specialist who enjoys meeting new people, helping customers, and making technology easy to use! In this role, you’ll hit the road throughout the Chicagoland area to work directly with customers, show them the ins and outs of our app, and make sure they feel confident using it.

You’ll be our go-to person in the field, helping customers get comfortable with the technology, answering questions, and following up to make sure they’re having a great experience. If you enjoy being out and about, solving problems, and making someone’s day a little easier, you’ll fit right in!

What You’ll Be Doing

• Hit the road! Travel throughout the Chicagoland area to meet with customers and provide hands-on app training.
• Be the friendly face of the team. Walk customers through the app, answer questions, and help them feel comfortable using the technology.
• Keep customers happy. Focus on customer satisfaction and make sure each customer has a positive experience.
• Follow up and follow through. Check in with customers after training, help resolve any issues, and make sure nothing falls through the cracks.
• Be a tech helper. Troubleshoot basic app questions and help customers get the most out of the platform.

What We’re Looking For

• A friendly, outgoing personality and a genuine enjoyment of working with people.
• Customer service experience or a solid understanding of what great customer service looks like.
• Comfort with technology, smartphones, apps, and learning new tools.
• A reliable vehicle and the ability to travel throughout the Chicagoland area.
• Someone who enjoys staying active and being on the move throughout the day rather than sitting behind a desk.
• Strong communication, organization, and follow-up skills.
• A positive attitude, a willingness to learn, and the ability to make technology feel less intimidating for others.

The Details

• Position type: Seasonal / temporary.
• Location: Field-based throughout the Chicagoland area.
• Future opportunity: This is a seasonal role with the possibility of transitioning into a full-time position based on business needs and performance.

Why You’ll Love This Role

No two days have to look the same! You’ll get to meet different people, visit different locations, build relationships, and make a real impact on the customer experience. It’s a great fit for someone who likes variety, enjoys helping others, and wants a role that keeps them moving.

Think you’re the person everyone calls when they need help with their phone or an app? We’d love to meet you!