Customer Success Associate (Hybrid)

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist customers in reviewing their plan coverage or basic system features.
• Field customers’ follow-up questions via phone or email.
• Listen to customer issues with empathy and a can-do attitude then escalate as needed.
• Provide technical support troubleshooting guidance for our software and log any issues in our ticket tracking system.
• Assist members of your team and other teams in meeting company objectives through various creative and operational projects.

Requirements

About you

• You’re a great communicator, especially when trying to help others.
• You’re comfortable learning new technology, but not afraid to ask questions and seek out ways to improve your skills.
• You dig organization and love crossing items off your task list.
• You’ve had some professional experience in an administrative or customer service role, but want to contribute to a fast-paced company with a little more spark.
• You seek a tech-oriented role to apply your critical thinking and strong communication skills.

Must Haves

• The ability to work Monday-Friday from 10a-6p.
• Strong written and verbal communication skills with keen attention to detail.
• The capability to receive and incorporate guidance and constructive criticism.
• A willingness to adapt to and learn new technology or systems.
• The ability to pass an annual HIPAA compliance training and manage confidential information.
• Commensurate experience in data entry, administration, customer service, and office experience and the ability to multi-task and juggle these responsibilities as needed.

Bonus Points if You Have

• Experience working with sensitive information confidentially.
• Customer support skills and comfort in handling challenging situations over the phone - the ability to be empathetic, compassionate, responsive, and resourceful.
• Experience troubleshooting software issues or working in technical support.
• Fluency in Spanish.

Benefits

We’re a devoted group that works hard but also understands you have a life. Aside from an encouraging team culture, we also offer:

• Compensation of $45,000 per year.
• Heavily subsidized dental and medical plans (with vision included) with HSA options. All HSA plans include a $500 company contribution.
• 401k with a company match.
• Generous PTO plus 10 Paid Holidays of your choosing (your birthday counts!).
• A Wellness program with up to a $500 annual incentive. Yes, we use our own product!
• Flexible hours and the ability to work from home 40% of your total working time after training is complete.
• $1,000 per year in Professional Development reimbursements after 6-months of full-time employment.
• Commuter benefits.
• Weekly team lunches and quarterly appreciation events.
• Quarterly Profit Share Disbursements based on the quarterly performance of the business.

How to Apply

Think you might be a great fit? We want to hear from you!

Please apply with your resume and a tailored cover letter. In your cover letter, please include answers to the following questions/prompts (applications without these answers will not be considered):

• Look over our About Us page and read each employee's personal statements. If you were hired and had to write a personal statement to include on our website, what would it be?
• Think about your transferable skills. What skill do you use at your current job (or a previous job) of which you are proud? Why do you think this skill is a strength? How do you think you could use this skill in a role at IncentFit?