Patient Care Advisor

Patient Care Advisor

Curio is committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards. Be bold. Be exceptional. Be well.

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Passion for Outstanding Guest & Patient Service
• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave "delighted"
• Contributing to a Culture of Retail Sales Excellence
• Learn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products' associated health benefits. Constantly seek out ways to educate patients about add-on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives
• Fully participate in staff sales initiatives
• Performing daily, weekly, monthly, and cycle counts and inventory audits
• Communicate with leads the need for restocking the sales floor
• Stickering/barcoding products if necessary
• Preparing/packaging bulk flower for resale
• Maintaining the online menu
• Picking and packing orders in the upstairs vault for in-store and online orders
• Reinforcing an Environment of Compliance
• Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs
• Follow HIPAA guidelines
• Delivering Operations Excellence
• Check sales floor inventory daily and re-stock inventory to maintain proper par levels
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
• Clean and straighten communal and public spaces daily to maintain a hygienic environment
• Functional Areas
• Perform tasks assigned by a direct supervisor that may be related to the PCA's functional department (Employee Experience or Patient Experience)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.

Strong guest service skills

Social, friendly, and outgoing demeanor

Ability to positively interact with patients and the public

Ability to empathize and understand challenges patients have with their health

Ability to recommend products to patients based on their individual needs

Advanced understanding of the cannabis industry and products

Desire to work in a team environment

Ability to work in a fast-paced, busy, unpredictable environment

Ability to follow existing processes and procedures

Ability to work normal retail hours (nights, weekends, and holidays)

Education and Experience: High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

Physical Demands:

Ability to lift up to 50 pounds. Ability to stand, walk, and bend for extended periods. Comfortable working in a secure, regulated environment.

Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Must be 21 years old.