Behavioral Health Care Manager

Job Description:

All potential candidates should read through the following details of this job with care before making an application.

Folio is partnering with a telehealth mental health practice and is searching for a Behavioral Health Care Manager (BHCM) to support people living with cancer and chronic illness. In this role, you'll be the bridge between referring specialists, like oncologists, and a collaborative care team of a Consultative Psychiatrist, Health Coaches, and Patient Engagement staff.

Key Traits:

Experienced and passionate about supporting individuals impacted by cancer and chronic illness, with a demonstrated ability to build rapport, engage patients through telehealth, and foster meaningful therapeutic relationships.

Exceptionally organized, accountable, and proactive, with the ability to independently manage a caseload, maintain timely documentation, and effectively coordinate patient care in a fast-paced environment.

Highly adaptable and energized by a startup environment, combining empathy with accountability and taking pride in delivering exceptional patient care while achieving strong performance outcomes.

Key Responsibilities:

Engage in an initial clinical member biopsychosocial intake including a safety screen and administering behavioral health assessments (PHQ-9, GAD-7, etc.)

Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.)

Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team

Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart

Communicate closely on an ongoing basis with the behavioral health care team (Coaches and Psychiatrist)

Document member progress in a HIPAA-compliant electronic medical record system and client registry

Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist

Facilitate referrals for external clinically indicated services under the supervision of the BHCM Lead (e.g., SMI).

Support patients in identifying barriers to care, increasing engagement, building self-management skills, and implementing behavioral health treatment recommendations.

Educational, Certification, and Experience Requirements:

Required:

Master's degree in Counseling, Clinical Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology, or a closely related behavioral health field.

At least three years of clinical care management experience, with some part of the experience directly working with people with cancer or advanced illness (e.g., cancer coaching, palliative care, etc.)

Experience conducting behavioral health intakes, psychosocial assessments, and treatment planning.

Experience working with individuals managing chronic medical conditions, serious illness, cancer, or other complex health concerns.

Experience utilizing evidence-based interventions, including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Behavioral Activation, psychoeducation, and coping skills development.

Preferred:

Active or associate-level licensure (e.g., LPC-A, LGPC, LMSW, LSW, LMFTA, MHC-LP, or equivalent).

Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, or telehealth settings. xhyhwjd

Experience delivering brief, goal-oriented interventions within a measurement-based care model.

Location Requirements:

This role is entirely remote, serving patients nationwide

Time Commitment, Start Date, Compensation:

Time commitment: Full time; mostly Eastern time zone hours, with up to three days per week working Pacific or Mountain time zone hours

Start date: ASAP

Salary: starting at $75,000

Benefits:

Generous paid time off policy, including national holidays, and the week between Christmas and New Year's

Employer-covered health insurance options

Dental and vision insurance

401(k)

Flex spending and dependent care spending options