Medical Office Assistant - MUSCP

Patient Access Representative IJoin a team that's truly "Changing What's Possible" at MUSC Health East Cooper Medical Pavilion. Ideally located in the heart of Mount Pleasant, our three-story outpatient building is home to more than 20 specialties, offering a dynamic and collaborative environment where patient care comes first. This position features a day-shift schedule with no evenings, weekends, or holidays, along with free on-site parking. Success involves thriving in a fast-paced setting, bringing a positive attitude, and being passionate about delivering exceptional patient care. Here, ideas matter, your contributions are recognized, and growth has no limits. Be a part of our team, dedicated to making a meaningful impact every day.The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care. Key responsibilities include greeting patients and their families, verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards. All tasks are performed within the Epic electronic health record (EHR) system. This role also involves conducting insurance verification and scheduling follow-up and referral appointments as needed. The Patient Access Representative I is expected to meet established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines. This position supports care coordination efforts and contributes to a team environment focused on delivering exceptional customer service and patient-centered care.Job Summary/Purpose: Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.Job Duties and Responsibilities:Obtain and update demographic and insurance information for all patients.Meet standard productivity metrics while performing the pre-registration and registration process.Complete all regulatory and compliance related forms for the visit.Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.Demonstrate commitment to positive patient and family experiences and excellence in customer service.Required Minimum Training and Education:High school diploma or equivalent (GED).One (1) year of customer service experience.Ability to interpret and apply financial procedures and regulations preferred.Previous experience with hospital information systems or word processing preferred.Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.