Universal Member Service Representative - Float

divh2Universal Member Service Representative Float/h2pThe Universal Member Service Representative Float position acquires and maintains member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the members needs including consumer loans. This versatile role ensures smooth operations by stepping in to cover for other Universal Member Service Representatives during their absence, helping maintain exceptional member service and branch performance. Ensure members and potential members are serviced efficiently and accurately./ph3Essential Functions/h3pReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions./pulliGreet and direct members/liliAssist members with questions regarding account/products by phone or in person/liliResponding to member and potential member inquiries/liliAssist with balancing and detailing (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)/liliReconcile all ITM accepted negotiable items against reports for accuracy - weekly, if applicable/liliMaintain and update members accounts/liliAccurately open and close all types of accounts (IRAs, certificates, and business accounts), while ensuring required forms and records are completed in compliance with internal policies and statutory regulations./liliOrder/count cash if applicable/liliMaintain Safe Deposit boxes if applicable/liliEnsure all audit and security policies and procedures are followed/liliScan negotiable items and other member documents/liliProcess night drop deposits and payments/liliDistribute and process incoming mail/liliVerify and balance Gift cards/liliProcess check orders/liliFiling, shredding, etc./liliAssist Branch Manager and other team members/liliKeep lobby stocked and straightened/liliAssemble new membership account packets/li/ulh3Competencies/h3ulliFluent in the English language/liliAttention to detail, maintaining adaptability, flexibility and organizational skills to effectively prioritize multiple tasks./liliExcellent interpersonal skills/liliStrong communication skills, verbal and written/liliAnalytical and problem solving/li/ulh3Work Environment/h3ulliRetail Branch/li/ulh3Physical Demands/h3ulliLong periods of sitting/liliExtended periods of time viewing computer monitor vision/liliHandling ability to touch, feel, lift, operate and control equipment, materials, tolls and objects with hands/liliReaching/li/ulh3Travel Required/h3ulliRetail branch locations in the Indianapolis and surrounding areas/li/ulh3Required Education and Experience/h3ulliHigh School diploma or equivalent/lili12-months financial institution or credit union experience/liliConsumer lending product knowledge/liliExpert in use of core system, CRM, imaging, and account opening/liliSuccessfully complete internal training Advanced Basics of Products and Services; Sales and Service Strategies training, Teller Supervisor Training, UMSR Training/li/ulh3Additional Eligibility Requirements/h3pThis position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment./p/div