HOA Portfolio Manager

Job Description

Job Description

Salary: $65,000 - $85,000

Do you pride yourself on taking initiative, managing yourself, and just getting the job done?

Tired of your current boss or manager up in your business all the time?

Want to be treated like an adult?

If so, we've been searching for someone exactly like YOU.

At Heywood Community Management, we value people who just want to:

1. Show up

2. Work hard

3. Have fun

4. Get the job done

No drama!

Our management style empowers the go-getters to get things done.

Property Managers (for HOA & Condos) at our company are responsible for managing a book of business, taking care of client's needs, and building relationships for long-term retention.

Responsibilities

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As a Portfolio Community Manager, you will:

• Manage Operations: Oversee a portfolio of HOA and Condo associations
• Exceed Client Expectations: Determine, maintain, and provide results that go beyond what the clients expect
• Support Board Members: Offer administrative, operational, and managerial support and advice
• Vendor Management: Assist in hiring, overseeing, and approving vendors' work and payments
• Budget Management: Handle budgetary items and aid in creating and maintaining operating expenses
• Educate Stakeholders: Engage with board members and homeowners in-person, over the phone, and via email, keeping them informed and educated
• Customer Service: Provide prompt responses to all inquiries and ensure all tasks and procedures are completed to satisfaction
• Documentation Handling: Read, understand, and be knowledgeable of client operative documents and maintain corporate records in alignment with company policies

Qualifications

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- Ability to multi-task and prioritize tasks
- Excellent typing skills (55+WPM)
- Proficient in the use of desktop PC, Windows
- Proficient use of internet-based databases and apps
- Superb communication skills: oral, written, and listening
- Strong understand of Microsoft Office suite of tools
- Willingness to learn from co-workers and eagerness to share your experiences

- A go-getter attitude with the ability to learn on-the-job

Who this job is perfect for:

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- Individuals passionate about community management, particularly within HOA & Condos.

- Professionals with a commitment to exceeding client expectations and maintaining community standards.

- Those proficient with Microsoft Tool Suite, smartphone apps, and project management tools.

- Candidates with strong self-motivation, time management, and excellent communication skills.

- Persons interested in long-term growth and stable employment within an established, community-focused company.

- Individuals with or willing to gain knowledge in construction management and conflict resolution.

Who this job IS NOT for:

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- People who lack initiative and the drive to take personal responsibility for delivering quality work.

- Those not committed to prompt replies, attention to detail, and thorough customer service.

- Individuals uncomfortable with enforcing rules & deed restrictions, or managing budgetary items.

- Candidates without the desired computer skills, including proficiency with basic software like Word or Excel

- Persons looking for short-term employment or not aligned with the company's focus on long-term retention.

About Heywood Community Management (The company)

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We're all about long-term retention and stability.

Our average client has been with us for 15+ years; our longest 50+ years.

Our average employee tenure is 10+ years, with many surpassing 20+ years.

What does this mean for you?

A stable place for meaningful work.

We manage HOA & Condo communities. We work for community leaders.

They're unpaid volunteers, so we're hired to get stuff done on their behalf.

Things like hiring and managing vendors, collecting assessments, managing and accounting for their money, and more.

Some days it's great, other days it's boring.

But at the end of the day, our goal is to take care of our clients by providing a personalized and consistent level of service that they can't get anywhere else. The key to long-term client retention is continuity, consistent effort, and speed to action.

Our competitors are big, bloated, and driven by numbers and charts.

They value their clients like a row on an excel sheet - calculated.

Our clients are worth more than the amount they pay us each month.

We value them as if we were a member of their team.

If you want a place of employment where you can plant your flag and do good work, apply today!

p.s. We don't hire Community Managers via job posts often. So if you see this post online, apply before we close it up!

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Job Type: Full Time
Salary: DOE based on experience