Assistant Network Administrator

This is responsible professional information technology work involving providing assistance in the planning, implementation and maintenance of local and wide area computer networks (LAN/WAN) in offices and remote sites.

Work involves the responsibility for assisting in the administration of LAN/WAN computer networks and planning, scheduling and coordinating the installation of related hardware and software. Work also includes the responsibility to provide technical support for users and administer system directories and security as assigned. Responsible for performing network wiring and maintenance activities. This position also has the responsibility for making standard scheduling and technical decisions. This work requires that the employee have good knowledge, skill and ability in information technology and LAN/WAN operations, procedures and equipment.

Installs and maintains hardware equipment to include configuring equipment's basic operating systems. Installs and maintains software and software upgrades as assigned. Assists in system administration for local and wide area networks. May recommend policy and procedures for local and wide area networks. Assists in budget preparation and bid specifications for work unit. Conducts training to user departments for connectivity to local and wide area networks. Installs and maintains users on the LAN/WAN. Manages network backup operations and disaster recovery plan and provides network security services. Monitors network performance to ensure network speed and connectivity meet the needs of end-user software. Specifies wiring and connectivity components according to planned and project utilization. Performs various hardware repairs and connections between personal computers, local area networks and vendor server based systems. Provides network troubleshooting and support for users. Assists Town offices with internet connection troubleshooting. Provides basic user training for email and web usage. Assists off-network Town offices with off-network server and off-network/LAN troubleshooting. Coordinates service calls with hardware and software vendors. Makes recommendations to supervisor on hardware equipment purchase requirements.

Purchases software and hardware packages to meet Town's needs as assigned. Maintains a current software and hardware library related to the LAN/WAN including disks, manuals and other literature. Schedules the delivery of hardware and software to appropriate departments as required. Arranges for necessary service when equipment experiences technical difficulty. Acts as liaison between end-users and computer technician vendors in resolving hardware or software problems related to the LAN/WAN. Stays current with developments in equipment and software and other technical areas related to LAN/WAN systems. Prepares reports as required. May respond to alarm system that protects LAN/WAN computer systems and offices as required. Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good knowledge of information technology and LAN/WAN processing operations, systems and administration.
• Good knowledge of advanced information technology processing and user applications.
• Good ability to keep current in a rapidly changing field.
• Considerable knowledge of internet firewalls and routing, anti-virus, anti-malware, and content-filtering software.
• Good ability in oral and written communications.
• Good problem solving ability and ability to devise solutions.
• Good ability to train others and to clearly communicate technical information technology processing concepts to persons outside the field.
• Considerable ability to establish and maintain effective and courteous working relationships with coworkers, superiors, vendors and others.

A bachelor's degree from a recognized college or university in computer science or a related field plus three (3) years of experience in all phases of information technology processing, including installation and support of personal computer workstations. Two (2) years of such experience in the administration of LAN/WAN systems and maintenance and experience working in the current and one (1) previous versions of Windows Server, and Linux environments is desirable. An equivalent combination of education and qualifying experience substituting on a year-for-year basis may be allowed.

SPECIAL REQUIREMENTS:

Must remain current in information technology field consistent with Town's information technology needs including training and certification requirements determined by the Town.

Must possess and maintain a valid State of Connecticut Motor Vehicle Operator's License.

EXAMINATION:

Written - 100% or Oral - 100% or Background Evaluation - 100% or Written - 50%/Oral - 50% or Written - 50%/Background Evaluation - 50% or Oral - 50%/Background Evaluation - 50%