Certified Medical Assistant

Job Description

Job Description

Certified Medical Assistant

West Memphis, Arkansas
Full-Time

East Arkansas Family Health Center is seeking a compassionate, dependable, and patient-focused Certified Medical Assistant (CMA) to join our clinical team in West Memphis, Arkansas . This position plays an essential role in delivering quality patient care by assisting providers with examinations, treatments, preventive care, and daily clinical operations while supporting our Patient-Centered Medical Home model.

The Certified Medical Assistant serves as a vital member of the healthcare team by ensuring patients receive exceptional service, maintaining accurate medical records, performing clinical procedures, and promoting a safe, efficient, and welcoming environment.

At East Arkansas Family Health Center, we believe healthcare begins with compassion. You'll join a mission-driven organization committed to providing high-quality, accessible healthcare while making a meaningful difference in the lives of our patients and communities throughout Eastern Arkansas.

• Comprehensive Medical Coverage – Employee-only premium paid 100% by the organization
• Wellness Benefit Card that significantly reduces out-of-pocket medical and prescription costs
• Dental and Vision Insurance available
• Voluntary Benefits including:
  • Short-Term Disability
  • Long-Term Disability
  • Accident Insurance
  • Hospital Indemnity
  • Critical Illness Coverage

• Generous Paid Time Off (PTO)
• 10 Paid Holidays, including your birthday
• Paid Sick Leave accruing at 8 hours per month

• Retirement Plan with up to 4% employer match after one year
• Company-paid Continuing Education and Professional Development
• Opportunities for career advancement

• Collaborative and supportive healthcare team
• Mission-focused organization dedicated to serving the community
• Opportunity to make a lasting impact on patient health

• Welcome and prepare patients for examinations and treatments.
• Assist providers during examinations, procedures, and minor office surgeries.
• Obtain and document patient histories, vital signs, and clinical information accurately in the Electronic Medical Record (EMR).
• Administer medications and injections as directed by providers.
• Perform clinical procedures including specimen collection, hearing and vision screenings, pulmonary function testing (PFT), oral and nasal swabs, and other approved patient care activities.
• Coordinate referrals, diagnostic testing, medication refills, and follow-up appointments.
• Maintain accurate and confidential patient medical records.
• Answer patient phone calls, portal messages, and other communications professionally.
• Maintain exam rooms, medical equipment, and supplies while following infection control standards.
• Monitor medication and supply inventory and remove expired products.
• Participate in daily team huddles, monthly clinical meetings, quality improvement initiatives, and outreach activities.
• Complete required competency training, MedTrainer assignments, and continuing education.
• Maintain compliance with HIPAA, OSHA, infection control, and organizational policies.
• Support new employee training and assist with onboarding when needed.
• Perform additional duties as assigned by leadership.

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant program.
• Current Medical Assistant Certification (CMA, RMA, CCMA, or equivalent) required.
• Current CPR certification required.
• Ability to maintain Medical Assistant certification through required continuing education.
• Experience using Electronic Medical Records (EMR) preferred.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• Commitment to compassionate, patient-centered care.