Field Technician II

Field Technician II

Department: Service

Employment Type: Full Time

Location: New Brighton, MN

Compensation: $50,000 - $80,000 / year

Description

The Field Technician II staff are the front line to our clients daily support request. By providing fast, efficient, and effective resolution to our clients advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.

Key Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Skills, Knowledge and Expertise

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to successfully and effectively work independently and within a team structure.
• Self-motivated and responsive to Management and customers.
• Strong organizational skills and attention to detail.
• Experience working with time tracking/ticketing software desired.
• Demonstrated knowledge of standard help desk service call methods and procedures.
• Exceptional ability to develop productive and positive customer relationships.
• Valid Driver's license.
• Technician must be based in the Minneapolis/St. Paul, MN area.
• This is a hybrid role that consists of working service desk tickets from the MN Branch office as well as traveling to client locations in the Minnesota area for onsite work.

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing