Senior Program Specialist - Career Coach

Job Description

Job Description

CSET is looking for a motivated, creative, and outgoing individual to work in our Employment Connection Visalia office to assist Tulare County residents with career guidance. Applicants must be able to work independently, have knowledge of local labor market and employer expectations, and have the ability to work with customers who have varying personalities and diversity.

SCOPE OF WORK

This position's purpose is to provide Tulare County residents with vocational counseling, supportive services, and career planning assistance. The incumbent is responsible for providing opportunities for potential customers in low-income communities to access WIOA Career Services and enroll in WIOA.

ACCOUNTABILITIES

• Collects, organizes, and analyzes information about individuals through records, tests, interviews, and professional sources to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planning

• Maintains case management files, documents contact with customers, employers, school staff, and other partners, and provides all required documentation in a timely manner

• Prepares and modifies documents including correspondence, reports, memos, and emails

• Serves as a customer liaison, responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for customers

• Follows up with customers and agencies as appropriate to document use/success of referral

• Provides documentation to partnering agencies

• Inputs accurate and complete data for all contacts with customers into the agency database

• Facilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate CalJOBS

• Remains updated on occupational and local labor market information, program requirements, and regulations affecting participants

• Refers customers to other CSET program resources as applicable via the internal referral system

• Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational objectives

• Participates in outreach events and meetings with partner agencies as assigned

• Participates in training and professional development to build required knowledge for the position

• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

SKILLS & ABILITIES

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner

• Provide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environment

• Ability to speak effectively with groups of customers or employees of the organization

• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public

• Ability to deal with customers in a calm, professional, friendly, and patient manner

• Ability to work under pressure and work with different types of personalities

• Knowledgeable in modern office procedures and methods; proficient in the use of a computer, Windows operating system, Microsoft Office applications (Word, Excel, and Access), and program database

• Strong communication skills, research abilities, flexibility, and an ability to work well with others

• Ability to read and interpret documents

• Ability to write routine reports and correspondence

• Knowledge of local labor market and employer expectations

• Excellent organizational skills and attention to detail

• In-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner

• Ability to work effectively with minimal supervision

• Ability to communicate effectively both verbally and in written form

WORK CONDITIONS & ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities.

• Must be able to sit, walk, and stand for long periods

• Must have the visual ability to perform detailed work at close distances (computer screens)

• Must be able to bend, stoop, and reach

• Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling

• Must be able to read, understand, and explain various forms and written material

COMPENSATION

Pay Range: $21.36 – $24.51 per hour, depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law. Overtime requires prior supervisor approval.

EQUAL OPPORTUNITY EMPLOYER

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

DISCLAIMER STATEMENT

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.